Logitech Support is Terrible!
I bought a pair of Astro A50s more than 2 months ago and they stopped working after about 2 weeks. The receiver is in the exact same position as I set it up in and still in pristine condition, however I've noticed it's hot to the touch.
I contacted support immediately when it happened and they are just terrible. It's been almost 2 months of contacting them and I've received no help, just responses about once every 2 weeks asking me another question about where I set it up, what I've done to make it stop working, and so on. However, when I initially sent the request, I gave exact details on everything possible like order #, serial #, when I bought it, what happened etc., even though they're asking me the same questions I've already given the answers to.
I've tried calling at least 4 times, chatting with support of upwards of 8 times, and I get the same response of "it's being escalated", "they'll reach out to you soon".
It's incredibly frustrating as this headset has been broken longer than I've owned it. I'm not sure what else to do at this point besides initiating a chargeback on my credit card which I just did, and I'm really hoping I get my money back because I don't see support giving me a new headset anytime soon.
Dealing with this whole ordeal will make me steer away from Logitech products for the rest of my life honestly.