Found accident damage a year later
My husband purchased a used 2020 Escalade ESV from Carvana about a year ago. An accident was disclosed, but damages were listed as "unknown." Price was ok, so we moved forward and purchased it, along with the Carvana Premier warranty. Car was delivered, we took care of a few cos6tmetic defects with them, and all has been good. We have made some repairs that have been covered by warranty and it has been a solid car. We recently had the dealership look at the park assist sensors as they were starting to act up. They removed the front bumper and told us that the bumper has been painted over. Behind the bumper, there was a cracked active grill shutter and mount. We were informed this could cause a check engine light down the line. I called Carvana, who told me to call SilverRock (warranty provider), who told me to call Carvana, who once again had me call SilverRock. They told me to have the dealership file a claim, but I'm not too hopeful. What recourse do I have? Carvana touts a 150 point inspection, and they obviously missed a painted bumper and damaged component. 😑