r/CarvanaComplaints

Just got a series of texts and emails that have me very steamed. I got a car set for delivery in 2 days with insurance paid and everything clear as far as I know. Then 20 minutes ago they delayed delivery a few days and 2 minutes later another message said they can't go forward and someone will call explaining.

What in the world do I do?!

Update: Carvana called and said within good consciousness they could not sell this car it had so many flaws that were not mentioned. So, after the inspection that they could not sell it.

Currently on 40 minute hold to talk about 2 other cars.

Going on a month ago, I sold my car to carvana. Quote looked good, everything went smooth when I dropped the car off. I was due a check for roughly $16,000 and another $4000 was supposed to be paid to the dealer for the remainder of the financed amount.

Roughly 2 weeks pass, and I’m thinking, man they’re really taking their time getting this payment sent. I figured they were paying off the loan amount, and then sending me the remaining balance of what I sold for. Called them and was told that my payment had “fallen through the cracks” and was never sent. Pretty irritated but they overnighted me a check.

Then I get a statement from the lending agency, Carvana hasn’t paid the outstanding balance, either. I call carvana to ask whats up with this and they send me “proof” that it was paid, which had no tracking info, digital receipt, anything. Call the lending agency and they have no receipt of payment or anything. Had to call carvana back and wait for an hour before I get the same excuse, “oh sorry it fell through the cracks, we’re sending it over now”.

It’s amazing how lackadaisical they’ve been about this process, they’ve been in possession of our car for almost a month and clearly haven’t attempted to transfer the title, seeing as it wouldn’t be released without being paid in full. I’m just shocked how awful this has been. I’ll absolutely never deal with carvana again.

Edit: this post also got me permabanned from r/carvana

Posted to the carvana sub but mods auto deleted so I thought I’d ask here. I know it’s not really the right sub so feel free to delete.

Planning to go on a roughly 400 mile round road trip during the 7 day return window (ikik bad idea but it’s just how everything is playing out). Total miles will likely be closer to 500 miles if I decide to return the vehicle at the end of the week. I know I’ll be charged $1 per mile over 400, but are they able to refuse the return if it’s over 400 miles? I read the return policy and it said something like “if Carvana *still* accepts the return, any mile over 400 miles will be charged at a rate of $1 per mile.” Or something like that. Point being, the language was a little vague and it almost sounds like driving over 400 miles gives them a valid reason to not accept a return. Anyone know? I’m okay being charged the $1 per mile, just want to make sure they’ll still accept the return.