r/CarvanaComplaints

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This has been, without question, the most excruciatingly disappointing, infuriating, and unprofessional experience I have ever endured in purchasing a vehicle. What should have been a joyous and memorable occasion—a Mother’s Day gift for my wife—has instead been transformed into an absolute nightmare riddled with incompetence, frustration, and outright negligence. What was meant to be a heartfelt gesture to celebrate my wife has now become the most forgettable and disheartening Mother’s Day ever, thanks to Carvana.

From the moment we received the vehicle, it has been nothing but a cascade of problems. The car arrived with faulty brakes and rotors—an egregious safety issue that should never have passed inspection. Yet, instead of taking responsibility and authorizing immediate repairs, we were subjected to an exhausting and absurd process. My wife and I were forced to shuttle between multiple repair facilities, relying on Uber at every step, only to be repeatedly redirected to yet another location. This level of disorganization and disregard for our time and effort is utterly unacceptable.

Adding insult to injury, the deceptive and unprofessional policy regarding "day one" of ownership is beyond comprehension. To claim that the first day of ownership begins the moment the vehicle is delivered—rather than the next business day—is a blatant attempt to shortchange customers on their already limited trial period. This policy reeks of bad faith and undermines any semblance of trust in your company.

I am deeply embarrassed to admit that I purchased a vehicle from Carvana. The entire ordeal—from dealing with Carvana to navigating the ineptitude of SilverRock and any other affiliated entities—has been a masterclass in how not to treat customers. Your company’s failure to stand behind your vehicles, coupled with the nonsensical "day one" policy, demonstrates a shocking lack of accountability and respect for your customers.

Rest assured, I will never make the mistake of utilizing Carvana again. Furthermore, my wife and I will leverage our considerable social media reach to ensure that everyone we know—and many we don’t—are fully aware of this appalling experience. Your company’s approach to customer service and vehicle quality is absolutely abysmal, and I will not hesitate to share this disastrous journey with others.

Carvana, you have not only failed as a company but have also ruined what should have been a special and cherished Mother’s Day. You should be ashamed.

Just bought my second car from Carvana and want to take it in for a PPI. Where can I typically do this? Do I need to file a claim first?

Location: San Diego, CA

I bought a 2019 Chevy 2500HD diesel from Carvana with 67,000 miles. The truck looked almost Brand new aside from cracked tires which I replaced immediately. So far, It's been 60 days of ownership and 1500 miles so far. All repairs have been covered under warranty.

The first issue happened on day 8 of ownership (figures...) and has cascaded into endless problems with the truck. So far, the truck has gone into limp mode/reduced engine power 3 times now and has been at the dealer for repair 3 times so far. The dealer replaced the pedal position sensor first time, wiring harness to the pedal sensor the second time and a diesel fuel injector and harness the third time. Then I drove it about 400 miles and it started shifting really rough. Another call to silverock (warranty company) later and it's currently at Aamco getting a new transmission installed.

I simply can't trust the truck anymore as I am using it for my job as a company owner and it has let me down every time I drive the thing. I have called Carvana about this and made it "up the chain" and they basically told me to pound sand. What would anyone recommend the next steps be? Thank you in advance.

Does anyone have any legal advice?

1. Carvana sold me a car with undisclosed preexisting front end damage (radar sensor broken).
2. $6k repair diagnosis sent to them from warranty approved dealership inspection, ran out of time, returned the car.
3. They picked up the car last Friday and took it back. No communication about refunding the $42,000 loan to Bank of America.
4. Last Saturday night, one day after pickup, they resold the damaged car. Admitted they knew of the damage yesterday. Car still shows as "Purchase in Progress" to a new, unsuspecting buyer.
5. Fighting with them for a week to get my money back ($42k needs to be returned to Bank of America). They say all the documentation "disappeared" and they "don't know what's going on."
6. Tonight at 7pm they tell me I have to contact Bank of America to "recall" the loan. I already called Bank of America twice this past week and they say Carvana has to obtain a refund amount from them and just send the money back.

Where can I file complaints against them with the state/federal? How can I pursue legal action?

Thank you.

I was in a bad situation and needed a car fast. I got approved at carvana for $0 down car. I bought a 2017 chevy equinox with 55k miiles(i already know terrible car to choose). Everything with the car went great til about a month after I had it. Check engine light came on so I made an appointment to in network shop meinke where the diagnosed it as vvt solenoid. They made a claim with silverrock they approved the claim and proceeded. When they pulled the solenoid out it had metal shavings in the engine so silverock approved a new engine. Great getting a new engine out itm also out of a vehicle til repairs are complete. About 4 weeks. Get my csr back they tell me to come back after 500 miles fir an.oil change. So best believe thats what I did cause imma keep up with the maintenence. Took it back for the oil change about 3 weeks later. Day before I take it in check engine light comes in again. They diagnose as high pressure fuel pump oh and they found an oil leak. I pay 85 iut of pocket to do dye and degrease test to find the leak. Take it back they say they fixed the leak. Now month later cars iut of warrnety now 2 weeks passed the earrenty expired and it still has an oil leak. Meinke is trying to push silverock to still replace it since its an ongoing issue. How likely are they to honor it still even though the 100 days are up?

I went through the whole process to purchase a van. They texted me 5 mins into the delivery window that my order was delayed 2 wks. I was trading a work vehicle which took 5hrs to unload and remove equipment. I'm not going through this ordeal again. Customer service said it was a delivery issue. They couldn't be bothered to let me know a day or 2 earlier. Customer service didn't give a shit when I called. I'll go to a dealer

I just purchased a 2021 Hyundai Kona with Carvana. I paid $2,000 down and have made 2 car payments so technically I’ve had it a month and two weeks but it remained parked and not drive for three of these weeks. After going a year without a vehicle and paying to get to work and saving I was thrilled when I got it. Until engine light comes on and stops running properly so I take it to mechanic in network with warranty and they recommend a replacement for all 4 coils even though it just needed two they said cause sold in pack. So I purchased the extra and spark plugs for $700 . Warranty covered half. Drove the car 60 miles from mechanic to home. Next time I get in car to drive, rattling noise hopping , and engine issues. I took it back to mechanic previous to see if it was bad coil, he said they were brand new. He looks and says spark plugs look like they were burnt so he replaced them with new ones. Why? They were new? So he says I may need to drop it off and have new motor, next day car completely shuts down engine light blinking rapidly can’t be driven. I have it towed to Firestone and they called and said bad spark plug chipped off and caused a chunk/ hole in major part or Val and on claim says I need a new engine , they can’t repair it so it has to be towed to whoever my warranty department wig silverock through carvana refers me to. I am BROKEN. Can’t even get to work and monthly payments are like $500 plus insurance $168 this is unbelievable. To get a rental car which they will reimburse up to $600 dollars but if it takes a month to repair it’s going to cost me $2,000? I don’t have that. What should I do? Is there anything I can do about this? Before I lose my job and everything else too… this shouldn’t be happening.