Worst Experience Ever Buying a Car
I’m in the middle of what I think is the worst car buying experience of my life. My wife and I realized my electric Mustang wasn’t a good fit for the family anymore so I traded it in to Carvana. Bought an SUV and hours after it was delivered I noticed fluid all over my driveway. I suspected it was a transmission leak and indeed it was. The service shop fought to get authorization to drop the pan to check for metal in the fluid and they found a massive amount.
Fast forward to today when I’m supposed to get my exchange (they wouldn’t authorize a transmission replacement even if I wanted to wait) and they text me with a week long delay because the battery is dead and needs to be replaced. A week?! For a battery that needs no special tools or coding to the ECU.
Neither Carvana corporate or the local distribution hub where my car is have been even close to helpful in terms of making my experience “right.” All they could do was say sorry this and sorry that. So now I’m still out a car for another week; it’ll have been almost a month after all is said and done.
I said there were two options i could see for making this right if you can’t fix the battery for a week. Either send my trade in money to my bank account today or tomorrow or waive the shipping fee on a car that I’d buy instead. They said no to both options. Apparently it’ll take a week and half to have a check delivered to me if i want a refund.
Such an ungodly horrible experience.