What a nightmare experience
I ordered a 2019 F-150 to be delivered 7/31. It was delivered on time, but I discovered the next morning that it rattled on cold start. It was REALLY bad, there is no way they missed it.
Brought it to one of Silverrock’s “partner” shops first thing Monday morning 8/3. It needed a new engine, or a ton of work done to the engine to fix severe timing issues.
After going around and around with silverrock and getting nowhere and them sending out an inspector who said there was nothing wrong with the truck, I decided to exchange it.
Ordered a 2023 F-150 to be delivered 8/15. Made it EXTREMELY clear to them that I cannot have any delays, I am in the middle of moving, and they’ve really screwed me over. They texted me today 8/14 at 4:30pm when my delivery appointment is at noon tomorrow to tell me that my delivery has been rescheduled for 8/24.
I’ve been in contact with the “executive resolution team” who just reads off of a script, they offered absolutely no resolution. They claim the delay is due to needing a new tail light assembly, but that doesn’t take NINE DAYS to fix.
I have spent HOURS on the phone with them trying to come up with some sort of resolution and only get scripted answers and no solutions. They haven’t been proactive at all to resolve this.
I asked for them to find me a comparable vehicle that could be delivered during my original delivery window, they came up with nothing. They had no explanation for why a tail light assembly could possibly take nine days to replace. They didn’t offer anything to make up for the stress they’ve put me through.
I wouldn’t recommend Carvana to anyone. What a nightmare experience.