u/ernvm

I was on a trip to Shanghai when my 2025 Blade 18 started tweaking out, the trackpad became loose and the bottom D-plate warped and got wobbly so my friend suggested using Razer's official wechat mini program to file an RMA. After I sent evidence and videos they approved my application within an hour and I shipped the laptop out the same day. You can even track the RMA progress right in the mini program itself.

The laptop came back two days later, everything fixed, and I wasn't charged a single penny. Razer's the goat fr. 🙏

I approve ts so much so I bought a new 2026 Blade 16 which was so much cheaper compared to New Zealand too.