u/essay99

I bought this safe a few years ago and I havent had any issues with it. I tried opening it this morning and it won’t let me. Its a dual mechanism safe so I need a physical key (which i have) and a pin to be able to gain access. When I insert the pin and the key, a red light flashes once and then a green light flashes a few times while making an alarming sound. I asked Chatgpt and it said that the batteries are probably dead, but they’re inside the safe and I dont know how to get access to them. There is a flap on the right side of the keypad and there’s a hole but I’m not sure if its a keyhole for an emergency key or not. In all cases I have probably lost that key so I cant use it. What should i do? Please help