Old g2a user, terrible current experience
Hello,
Recently I bought forza horizon 6 , before launch, usingy email, but not being connected to the account at that time.
When payment was done and no email was received, i logged into my account confirmed that the order is not visible on the account, and created a support ticket.
Day 1 of support:
I provide order number and payment proof, I'm told everything is ok and that an email will be sent to my email when the game is release.
Day of the release, nothing is delivered, no order is in my account still so, i reopen the support ticket.
Now, the 20 of may, i get a quick reply saying that i should have gottend the email, and that if i would log to that account, i should be able to see the order. Then the message continues saying that actually i should create an account on g2a using that email and then i wiuld see the order, but like always my support ticket is CLOSED immediatley after a reply is sent.
The cherry on the top is that they show a different email in the message, which i never used or ever had, and right now im pretty sure that that is a rypo on their side, as the whole message looks like a half-assed reply.
Is there any better way of reaching competent support ?