Has anyone won a chargeback? "Browsing Activity Paused" error, can't access my account. Concert in 6 days
hello! im quite anxious about my situation. I bought tickets to the MCR concert in London on July 8. (in 6 days) I downloaded the app to try to load my tickets on it but I get the "your browsing activity has been paused" error. I have attempted all the suggested steps to remedy and did call customer service. He was unable to help much but took my info and said he would escalate it and I would hear back in 3-5 business days. I stressed to him that I needed assistance ASAP as the concert is in 4 business days. He was very helpful and told me not to worry and that they will get back to me, but I cant help but feel worried. If I miss this concert because I am unable to access my tickets, do they have an obligation to provide them to me in some other way? Do I have a chance of getting a refund? if not from ticketmaster, from CapitalOne? their purchase agreement states that its final sale and im sol if I can't access my tickets :/ but surely that can't be correct, if I paid for a service and a service was not provided, how am I out the money?
EDIT: per comments I contacted the venue box office directly to see if they would be able to retrieve my tickets in person and they said they are only able to assist with tickets purchased directly through them.