Air Canada cancelled booked tickets with no notice, any help / advice appreciated.
My spouse had a flight originally booked for September 12th from back to Sydney, Australia. They’re here on the ESTA VWP, we had a string of horrible emergencies, managed to get their I-94 amended with a Satisfactory Departure so they could stay an extra month and attend a funeral, and changed the booking date to one month later on October 12th.
When we attempted to do this we got a strange failure notice, something like “your payment could not be processed” so we attempted again and it appeared to go through as the booking on both the app and desktop website said they were now booked for the 12th of October. Perfect yeah? No. They went to check their booking as they often do a week or two out and found… nothing.
They called Air Canada and talked to a representative who said they saw the ticket on their end but it had been CANCELLED on their end three days after we booked for the 12th of October. I received nothing in my e-mail alerting me of this, no texts, nothing on my spouse’s Air Canada account, again we only found out on a whim. We have a case open with them but it’s been an entire week with no reply. Are we just screwed? Is there anything we can do to get them to honor our booked ticket? Even the agent said we did everything correctly, it was some strange error on the back end, but they couldn’t help with anything but informing us of what happened.
Is there anyone else to contact? We seem to have exhausted all venues and simply cannot afford a last minute ticket to Australia, theirs was cancelled so there is no way to just changed the dates anymore. Is there any way to get them to honor the October 12th booking? We don’t know what to do. We’ve been using AirCanada to fly them back and forth from Australia to the US for years and never had problems changing flight dates before. 🥲