Spigen customer service ghosted me after initially offering a replacement
Really disappointed with Spigen customer service and wanted to see if anyone else has had a similar experience.
I contacted Spigen on 4 August about an issue with my Core Armor case for the S26 Ultra. They responded on 5 August asking for a copy of my receipt/invoice, which I provided the same day.
On 6 August, they asked for my full name and address, which I also provided immediately. Then on 7 August, Joshua from Spigen told me they would ship a replacement to my address. I thanked him and asked whether I would receive a shipping confirmation and tracking number once it was sent.
I then noticed the Core Armor case was showing as out of stock on their website, so I asked them to confirm. On 8 August, Joshua replied that it was out of stock and offered me an alternative.
I replied on the same day saying that I would prefer the same Core Armor case if possible and asked whether they could backorder it and send it once it was back in stock.
And then... nothing.
I followed up on 12 August and again on 15 August, and I've received no response whatsoever.
I understand that the case is out of stock — that's not really the issue. Things go out of stock. What I find disappointing is that after initially responding quickly, asking me for information, and even telling me they would send a replacement, they simply stopped responding when I asked about a backorder.
For a big-name brand like Spigen, I honestly expected better customer service. Even a simple "No, we can't backorder it" or "We'll contact you when it's available" would have been fine.
Has anyone else experienced Spigen customer service just going silent like this? I'm now wondering whether I should continue waiting or just ask for a different resolution.