u/flinand

I just waited 30 minutes to talk to a customer service rep - just to let them know how shocking it is that they have not stepped in to rectify this situation. From my perspective, BAM is causing the LEGO brand irreparable reputational harm, and there are likely things they can do as a company to help resolve this matter.

There is a CONTACT US page on the Lego site, with a phone number and long hours of availability. If enough people call them, perhaps that will help move the needle. I could not imagine taking a financial and reputational hit from lowlives like this.

Obviously LEGO reps can't talk about what they are hearing, but from what I gather they have heard from several people on this so far.