"How Did We Do" Survey
The survey that is on the bottom of your receipt, or e-mailed to you after booking a ticket is extremely impactful. Theater managers read each and every comment they get, every theater in the company has a big board in the back room where the week's comments are posted. District and regional managers keep their eyes on them as well. On top of that, the corporate HQ analyzes the data regularly.
Anyway, what I'm getting at is that if you ever have concrete feedback for your local theater team, filling out the survey goes a long way. Now don't expect them to install new seats and covert to coca-cola a few days after putting that on your survey, but if there's a something that can be controlled by the local management you will probably see some change.
If you have a nice experience those comments go a very long way as well. I promise we see them and appreciate it.