u/flourypotato

My (very good) EON tariff is ending in a few weeks so I'm shopping around for something new. I have the works; heat pump, batteries, solar and EV, so I want as low as possible overnight unit price.

EDF seems to be the best on offer at the moment, so I thought I'd get a quote. Surely this is a simple online process... well friends, let me tell you, it is not a simple online process...

I went to their website to get a quote, entered my postcode, and was told to ring them instead.

After around half an hour on hold, I gave my details to the first person I spoke to, who then told me she couldn’t help because I had solar panels. Apparently that meant I needed the “complex metering” team, which was why I couldn’t get a quote online.

I was transferred across, but the next person’s line was so bad it sounded like they were standing in a wind tunnel. I explained I wanted a quote to switch to EDF. He told me he couldn’t give me one and that I needed to use the website - which, of course, had told me to ring them.

The line then went dead.

I was somehow connected to someone else, who asked for all my details again, then asked for my EDF account number. I explained that I didn’t have one because I was trying to become a customer. She took my MPAN and export details, said they could give me a quote, put me on hold, then came back and started giving me a quote for a standard tariff.

I explained again that I was asking about an EV tariff.

Then the line went dead again and I was completely disconnected.

So that’s as far as I got with EDF.

If it’s this difficult to get a quote as a new customer, I’m not sure I want to find out what it’s like once they actually have my account.

So it looks like I'll be calling Octopus.