Need advice on whether to disconnect and switch or give PLDT more time.
Hi, my family and I have been moderately distressed by the recent events with the connection. Forgive me If I speak a little convoluted or over-wording.
We've been without connection since May 9. I've kept receiving texts that there are outages and how these outages will be fixed after 24 hours. Apparently, they needed several 24 hours to fix an outage. The texts I received and conversations I've had with PLDT chat support suggested that we were affected with two outages. One was on a wider scale while the other was more local to our area/barangay. The wider outage was just recently resolved a few days ago (which I can attest to because the LOS light is no longer red). However, the smaller outage still persists, because my PON light is still blinking green.
Yesterday I received a text from PLDT that the smaller outage has been fixed and its ticket closed. So I restarted my modem and the PON is still blinking green. So I spoke with chat support again. We went through some troubleshooting and concluded that there is an outage causing it. He then gave me the ticket for the outage. And the ticket he gave me WAS THE SAME TICKET AS THE SMALLER OUTAGE THAT PLDT HAD JUST SAID THEY FIXED AND CLOSED.
I think I'm being lied to. I know there is a strike going on, but I know little about it. Maybe that's the reason they can't send someone out to fix our connection? I don't know anymore. I just need advice on whether to stay and make do with data for now or switch. Thank you for your time.