u/gabrielandrew_

i just saw an interview of the founder of Kaching (not affiliated with them) outlining the blueprint to making $4.5m per year with his shopify apps.

what stood out is that his apps are getting 5 star reviews, over 4000+ now. which is insaane.

here are the key takeaways from the vid that i think all shopify app devs should get inspiration from:

5 star reviews are CRUCIAL to any shopify app.

1. Product - obvious #1 priority. optimize this to the core. make it very easy to use, and make sure the important features WORK.
2. Monthly emails - this is a simple win. show how much revenue or how many hours YOUR app saved them, and add a review link at the bottom. something easy to quantify.
3. Feature voting and bug board directly on the Shopify dashboard. they used Features.Vote to automatically capture customer feature requests and vote on what they need. do their request in less than 1 day and 90% of the time they're happy to leave you a review.
4. Technical customer support - customer support SHOULD know how to dig into the code and fix things. makes it waay easier and faster to resolve customer enquiries, and then DONT FORGET: ask for a review.
5. 24/7 customer support (yup 24/7). get 1 VA that does the night shift.
6. Gamify reviews - leaderboard to show whoever gets the most reviews, with a raffle and bonus.
   1. They had this concept of "Persuader" of the month - calculate the conversion rate of how many times you ask for a review vs how many reviews you get. it helps bring more reviews and incentivizes the team to get bonuses for each one.

what other tactics are you using to get 5 star reviews?

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