Volunteer Created Playlists Don't Show Slides and Resize Says Custom 0x0
Hey all, I got a long one so I apologize.
We use the syncing feature as detailed in Renewed Visions article on syncing between computers (found here). Whenever I sync down from the folder that this volunteer has synced up to, all of their presentations in their playlists have a custom 0x0 size, can't see any slides, and a yellow triangle at the top left corner of the preview section of propresenter that says "Presentation does not match any of the selected screen sizes" when you hover over the triangle. I had read on the ProPresenter facebook group that this could be several things including cloud sharing corruption. We do use OneDrive to get our folders from one PC to another, but we do not sync down from that folder while it is still in OneDrive. We download it first and then sync down, just like Renewed Vision Tech support says to do (I called them and they said this is the way to do it). However, I know it's not OneDrive because I could use any of my PCs (two different laptops and my desktop) to create playlists, sync up, upload to onedrive, download, and sync down on the tech computer and everything is there just like I had it. However, I get this custom 0x0 any time my volunteer does the same exact process on any of her laptops. What's even more odd, is that my volunteer has the exact same problem (0x0 custom resolution and can't see any slides) with the Sample Playlist you get free with the ProPresenter download. However, I can see the sample playlist as it supposed to on any of the other devices both at the church and personal.
I have tried configuring multiple different types of screens (NDIs, Placeholders, even deleting her existing screen and making one of the others the sole screen), I have tried removing her access to OneDrive and reinstating it, I have tried restarting ProPresenter, I have tried creating custom resolutions, and nothing has worked so far.
Does anyone have any ideas?