Someone stayed at a hotel under my name
Originally posted by user FelliniFreak in r/ travel
Original: Jan 5, 2026
Update (in post itself)
Status: concluded
Note: OOP used chatGPT " to help with the English" to write the post
Mood: slice of life
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Original: Someone stayed at a Marriott in Boston under my name while I was in Brazil. Hotel says it was “me.”
A few days ago, a completed hotel stay suddenly showed up in my Expedia account under my full name. The reservation was for Residence Inn by Marriott Boston Burlington, dates Dec 30–31, 2025.
Problem:
I didn’t make the reservation.
I wasn’t in Boston.
I wasn’t even in the US.
I was in Brazil.
I contacted Expedia immediately. After checking with the hotel, Expedia told me the following, based on what the front desk confirmed:
• The guest checked in and checked out normally
• The reservation was completed
• The guest used my name
• The guest presented valid ID
• The hotel stated no one could have checked in without valid identification
Expedia also said the payment was made with a Mastercard ending in 1125. That card is not mine. I checked with family. No one booked anything for me.
So according to the hotel, someone showed up, presented an ID that apparently matched my name, stayed the night, and left. And the system now treats that person as me.
I asked how that’s possible, since I was in another country. Expedia told me to contact the hotel directly and speak with the front desk.
At this point, I’m not even focused on the money. I want to understand:
How does a hotel confirm identity at check-in?
What kind of ID would allow this?
Is this a case of identity theft, or just shockingly weak verification?
Has anyone seen something like this happen before?
I’m documenting everything and escalating with Marriott, but I’d love to hear if anyone here has dealt with something similar or knows how this usually plays out.
Because right now, the official version of events is that I magically teleported to Boston for one night and forgot about it.
And yeah… I promise I would’ve noticed.
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Comments:
Comment1: How unique is your name?
>OOP: Definitely not a unique Portuguese name, someone could definitely have the same name as me, which is totally fine... my only concern is how is this showing up on my Expedia account. Human error? Or someone is having access to my account? My main concern is basically privacy and/if someone is using my personal ID.
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Comment2: Customer support failure is very possible. With how clunky and slapped together a lot of the systems are, things fall between the cracks, and so humans have quite a bit of leeway to fix those problems.
Hotels don’t have any way to confirm your passport as an ID — they just check your name (and are likely trained to also check your birthday, but people get sloppy).
Social engineering attacks often abuse stuff like this — it’s not hard to convince a company that I’m you, if I know even very basic public info about you. Think about how many services still use “birthday and place of birth” as a security question, despite many people openly posting that exact info.
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Comment3: I stayed in a Marriott in December and at checkin they said there was some other guy’s name attached to my Marriott rewards account. He wasn’t a scammer. He was in Spain. I was not.
They were having some issues with their rewards system that was cross referencing people incorrectly within their rewards system.
>OOP: Oh, good to know! I think marriot recently made some change to their rewards program. Maybe they are having some issues?
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Comment4: Without doxxing yourself, how unique is your name? Is it possible some sort of Expedia mixup of your account with someone else with an identical name? If they used their own credit card I doubt it was some sort of attempted identity theft situation.
I’m guessing it’s some sort of account mixup error. That’s bad enough, but the problem is probably with Expedia and not someone trying to commit fraud on your name. Expedia is trying to push the blame on the hotel, but I’m guessing it’s their database issue. I had a somewhat similar situation with a rental car company blending my account with another customer’s.
>OOP: Yeah, totally, I changed my passwords and add the two factor authentication.
I also got really confused that they used their own CC. It does seems like some sort of human error, which it is still bad... at least I think so lol
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Comment5: Document forgery, or perhaps you lost your identity document and someone has impersonated you. The latter—if that’s the case—it’s better to report it to the police just in case. A Spaniard was placed on a wanted list in Italy after losing his personal document because a criminal committed fraud using his identity card.
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Comment6: I had something similar happen, also through expedia and oddly also a Boston hotel. I never got an answer as to how it happened and ended up having to dispute the payment through my credit card company.
>OOP: Interesting. Oddly enough as I said, they used a card that is not mine. I can't see the full number, just the last digits and it's not mine. I saw with my fiancé and even with my mom, and they don't have Mastercards, so this is just very odd.
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Comment7: Is it possible you stayed with a friend at one point and they paid but it was booked under your account?
With Hilton, somehow they linked a friends account with mine because we did that. I only knew because I once got an email at a place I knew they were staying which I thought was odd.
The second time, they got locked out of their room because it put me as the primary guest. Even though I was halfway across the country, yet somehow he was able to check in the first time.
>OOP: This have crossed my mind, but I can't even find a single friend who was in Boston during this date. It's just weird.
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Comment8: Isn’t it possible that someone with the same name checked in and the desk clerk just wrongly tied your point account to the reservation?
How were you harmed by this?
>OOP: So far I wasn't harmed by this.... but having someone else's reservation showing up on my account just raises questions if this is some sort of identity theft of if it was human error. Trying to get to bottom of this lol
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Update
Just an update in case anyone is curious. It was someone with the same first and last name, but wasn't me. Marriot accidentally linked their reservation to my Expedia. So, just a human error.... but it was creepy when I had no idea what was going on.
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