▲ 0 r/3CX
Does anyone’s clients actually read 3CX’s built-in reports?
A client of mine runs a small business on 3CX. No IT person, just the manager trying to keep things together.
We ended up building him a small layer on top of 3CX that pulls the CDR, show graphs and charts with the flow of calls, transcribes calls, and gives him a dashboard he can actually read. He just wants to see things like real missed calls, what his agents are doing, and which calls sounded like the customer was frustrated.
- Is anyone else’s non-tech clients completely ignoring 3CX’s built-in reporting?
- What are they actually asking you for instead? For MSPs managing 3CX: do your clients actually look at the native PDF/CSV reports, or they use tools like PowerBI or InsighPBX?
u/geek314uy — 10 days ago