Chipotle is the perfect restaurant to automate
I’m a long time Chipotle customer. I love the ingredients and the ability to find good quality, healthy and relatively cheap food on the go. The problem is consistency and accuracy.
Some of you may love your local Chipotle and they manage to get your order right each time. I would say 20 percent of the time I pickup my order and it is 100 percent correct. Missing ingredients, wrong ingredients or someone else’s order in my bag are common place. The timing is also way off sometimes too.
There is nothing special to me about how the employees at my local store make the bowl and I would gladly take a robot made meal with the same amount and correct ingredients over and personal relationship with a specific person on the line. I also usually order 3 or more meals at a time so ordering online is much simpler than going through the line and trying to get each one on the fly correct.
With this consistency I would likely eat there 3-4x more a week, right now the gamble just isn’t worth it. I’m curious how others feel about this. Do you have this problem? Would you eat there more? Do you hate the idea of automation?