u/ggeztroll

A week ago I sent an email to elevenlabs support asking for help unlocking my account.

I went to the subscription page to upgrade from the $20 to $100 plan. As I clicked upgrade, I got a perfectly overlayed, perfectly timed popup suggesting the $300 plan which I accidentally clicked on. This didn't even have a confirmation screen, it took me directly to the payment processor and attempted to authorize the payment. I hit the cancel option, but that crashed the page. After reloading the page, there is an unpaid invoice error blocking all of my actions. I have been unable to use my account and existing credits, as I have this "unpaid invoice" for $300 that I never wanted.

This is infuriating on so many levels - the popup placement and timing, the lack of a purchase confirmation screen, the fact that I'm locked out of using the existing credits I already paid for, the fact that there's nothing I can do within my account/subscription settings to get rid of this error, the fact that I haven't heard back from elevenlabs for a week and counting still, and the fact that this all stemmed from me genuinely trying to upgrade my subscription in the first place.

Not really sure what to do at this point. Has anybody had a similar experience?

First off I love this game, I'm just ranting on the random ideas that keep coming back to my mind.

- A way to permanently cleanse a planet of sentinels. I've had to pass on some incredible planets and systems due to how packed it is with sentinels, and how annoying it can be to deal with them. I understand there's a custom difficulty setting for this, but I do enjoy the normal game mode, I just wish this was an available option at times.

- More life diversity within planets. I feel like I see all life everywhere on a planet, and it sometimes kills my drive to look around. I understand that there is some attempt at this with different elevations and hemispheres, but I wish they could lean into it more. Unique sub biomes and ecosystems across the planet, like we see here on earth, as if evolution is taking course within the planet's regions.

- UI reorganization. I saw someone mention this for the pets menu, but more flexibility for other menus, like bases, favorited systems, etc would be really nice as well!