▲ 1 r/hyperoptic
Hiperoptic claims that there is no need for installation as the flat is already connected but I cannot find the hiperoptic ONT anyware on the flat.
I recently contracted hiperoptic for home broadband and they are only sending me a router to connect to the internet claiming that the installation has already been done. I contacted them on the chat and they basically sent me a random picture of another install and told me to look better.
Is there a way to better communicate with them to tell them that they need an engineer?
Thanks in advance for any help.
UPDATE: I contacted support again. This time they were much nicer and have an engineer coming to do the installation
u/gggjgdgvdbb — 14 days ago