Playback still stops when screen off
I've scoured the internet and I know two things. 1) this has been an issue with either the tidal app or the way both androids and iphones "handshake" with the tidal app for at least FOUR years, and 2) it still happens after performing every single suggested fix that I can find anywhere. Battery optimization stuff, data saver stuff, lockscreen widget stuff...
I have done everything they say to try, and still. The music will not play once the screen times out. I have to leave my phone screen on to listen to music. In fact, I downloaded a 3rd party app to keep my phone screen from going dark because the longest my settings allow my screen to stay on before timeout is 10 minutes. Every time I want to listen to music, I have to open my screen app first. And then my battery drains twice as fast because the screen is on for however long I want to listen to music. My phone gets hot in my pocket because the screen is on. And god forbid I answer a text and lock the screen, forgetting the issue. Playback stops 30 seconds to 2 minutes later and I am reminded yet again that I am paying the exact same amount as Spotify for a service that fundamentally and practically does not work.
I don't know what to do. I don't like any of the other Spotify alternatives and am becoming very disheartened. Please help, tell me there's somebody on the back end working on this issue. And if someone tells me to clear my cache, so help me.
Thanks in advance for any insight, no matter how small, and my apologies for being so, SO grumpy about this. I appreciate what good work the app team HAVE done for the app thus far.