PLDT slow restoration!
We have no internet for 17 days! It took 7 days to send us a technician just to say that our line was part of an outage (which happens monthly since April), and that they cannot fix it on their own and that it was passed to the site engineer. I have been calling 171 every day just to hear the same script again and again, “we will create an escalation report” but all of it was useless. On the 15th day another update was sent thru sms that our connection was already fixed and they closed the ticket but still we have no connection! I immediately called 171 but they never connect me to an agent and the virtual agent created new ticket stating that a line problem was detected and wait for a technician! They are just going on circles! This is very frustrating and stressful!