u/gogiants48

I'm hoping someone might have some information on this. I added a new line to my account during the Switcher Payoff promotion. I'm having issues trying to get the rebate and the person at the Reward Center said the payoff could not be done because the phone that was brought over was purchased through Affirm on loan while purchased from Visible and used on Visible's network.

Does anyone know if this is correct? Does financing the phone through Affirm not work with the Switcher Payoff promotion? Thanks.