AVOID THIS PLACE IF YOU HAVE A MAC
I’m only speaking for Mac users! This is the location in Colorado Springs.
TLDR; they gave me the wrong screen, I said I wanted my old broken screen back and a refund because they misled me about having access to Apple parts, they agreed, then refused because of “moisture damage” that they wiped off and a crack that was not there when I returned the device.
I asked them for an Apple OEM screen replacement on my Mac and they agreed, then they gave me a third party screen that was also the wrong color. I said I wanted an OEM and they said it would cost more, so I told them to call me before they ordered the part, which they did not do, so I called them and found out they ordered another third party and not Apple OEM and told me that they would be heavily fined for distributing Apple parts (did not specify which parts, only said Apple). I decided to temporarily keep the new screen since I needed my laptop for work. I talked to support and asked for a refund, to which the parent company said yes to as long as the screen was undamaged. I returned the screen undamaged for a reversion and refund, but with some fingerprints, and they completed the screen reversion but refused a refund due to “moisture damage” and a crack on the screen near the hinge. I told them that I did not crack it and it was likely from when they were reverting the screens, and they said they checked their security footage (small cameras far away from they were working) and said it was not from the reversion but did not allow me to see the footage. I then asked to see them moisture damaged, and the worker said he could not show it to me because he wiped it off and would instead need to do microscopic testing.
TBH I’m just tired of this company, and I’ve learned my lesson; always go to the Apple Store or just buy a new computer. Customer support is taking forever to get back to me, so I might just file a chargeback.