u/goldngrrl

I just had a guest book through VRBO for over the New Year Holiday - a peak season for me. They got a 10% early booking discount that I never authorized. I called support and they said they do that automatically to boost bookings. I am gobsmacked. I get very few bookings through VRBO and a ton through Airbnb. They said they won't cancel the reservation and won't give me any compensation.

I am shocked that they can do this on their own without the account owner's permission. I'm going to contact the guest outside of VRBO, ask her to book direct, and delete my account. This is completely out of line. I'm actually shocked that it's legal, but apparently it is.