Scammed via QR code, Riot Support rejected my recovery because of "inaccurate info." What do I do?
Hello everyone,
Yesterday, I got scammed out of my Riot account because of a fake TenZ account on YouTube. There was a QR code on the stream, and I scanned it. The next second, I was redirected to the official Riot Games website. Since it looked like a simple code just to log into the account and not change anything, I entered it. Literally a second later, they changed my email, and I still have the automated email alerts with me showing the change. I know it was dumb as shit and that nobody does legitimate giveaways with QR codes, but I was really tired yesterday and wasn't thinking straight. I obiously didn't notice the subscriber count and the verification.
I contacted Riot Support the exact same minute it happened. I sent them all the emails and explained the problem. They asked for a shit ton of information, which is fine, but considering I've had the account for 5 years, I was bound to mistake or forget a few minor details. After I sent them the info, they just said it was "inaccurate" and closed the ticket. This happened even though I had literally been talking to the agent for a whole day and sent him everything, including old emails I used to get from Riot relevant to my account and a screenshot of the scammer on YouTube. None of it mattered to them.
Then, I opened a different ticket hoping to get a different agent, but the next reply came from the exact same first guy, who just proceeded to cancel the new ticket as well.
I don't know what to do at this point. I am level 294 on the account, I have a lot of skins, and it was ranked Plat 3/Diamond. I can actually still log into the account right now, but because they changed the email, they can change the password and username anytime they want. I'm honestly thinking about just deleting the account entirely so we both lose access to it.
Does anyone have any tips on how to handle this or get through to a different support agent?
