Car hasn't charged correctly for the past couple of nights
Hiya, Can anyone offer me any assistance please?
I'm in the UK, I have an Ohme Home Pro and an MG4 Xpower, I'm on Octopus Intelligent Go. Ohme cannot connect to the MG on the API / read the battery level.
For the past couple of years I've not had more than a blip with charging my car. I always charge to 100%, previously telling the app how much % to add to my car to make it up to 100%. Recently the app has changed, whereby I've set that I want it to charge to 100% by 5:30 and I tell it what my battery % is at time of plug in.
The Ohme app is up to date and I do not have any active Routines.
I've not changed any of the settings in the car and there's nothing that would limit charging / schedules.
When I got home from work yesterday I noticed that the charge level was unusually low, down to 30% - indicating that it hadn't charged correctly the night before, so I put it on charge, set the battery level and approved the charge, expecting to walk out this morning to a 100% battery, however, it was still on 30%.
I've dropped a message to Ohme via the help section in the app, but part of the troubleshooting was to try power cycle the Ohme (I've turned it off at the consumer unit for 30 mins) start it back up and Max Charge - I did this, but it's only charging at 0.0KW, it seemed to flick to 0.4KW for a short while. I can't work out how to remove my EV from the app, do I have to add another of the same car and then remove the old one?
I've changed it back to scheduled (it flicked to 0.12KW whilst setting up the schedule) and it's now scheduled to charge in an hour (ish), I'll keep an eye on it, but I don't think it's going to charge. I do have the 3-pin plug as a back-up, but would prefer not to use it unless I have to.
Does anyone have any further suggestions on how I can get the car charging? Preferably on my Intelligent Go schedule?
Thanks in advance!