“Your website is not user friendly”
Anyone else lose their mind when someone calls in already pissed off saying they have been spending 2 hours trying to figure out the website..
so you offer to walk them through and they start saying:
“Do I click continue?”“Do I press submit?” “Where do I go from here?”
“It won’t let me” ( WHO IS “IT”???”)
“It’s not letting me” ( is “IT” a conscious being or an energy??)
Meanwhile the screen has ONE giant button in the middle that literally says CONTINUE ??!????
Then somehow the entire situation becomes taken out on me and snarky remarks of “Wow this website is NOT user friendly.”
Like be so serious right now. The website has arrows, instructions, highlighted buttons, confirmation popups, and is basically one step away from physically grabbing the mouse for you??
And then the best part is the awkward silence and “oh” when they realize it was actually so easy and you just have to read and not tunnel in on the center of the screen.
Sorry I guess customer service is not for me.