Anyone else feel like tenants expect PMs to solve literally everything now?
Lately it feels like more and more tenants treat property management like a 24/7 concierge service instead of housing management. I’m talking about complaints that have nothing to do with the property itself, demands for instant replies at all hours, and getting blamed for situations completely outside your control.
Don’t get me wrong, good communication matters, but sometimes it feels impossible to balance being helpful without becoming everyone’s emotional punching bag. Curious if other PMs feel the same or if this is just becoming the new normal.