u/halloweeeeeeeeeeeeen

I sent my Dr Marten Marie Ballet Flats to be repaired by a local cobbler. They gave them back to me and I noticed that there is this hard, black goop all over the stitching, bubbling over from underneath the sole in some places. I’m really upset and I don’t know if I’m in the right to call them and complain, especially because I told them to take their time, no rush, as long as they came out right. Dude…. The yellow stitching is black now. It just looks so sloppy, and I’m really unhappy.