Bank of America blocked access to my cerdit card while I'm out of the country - is there any way I can make my monthly payment?
I'm currently in the UK for a few weeks.
I called BoA about some minor issue, they tried to send me a text to authenticate me, I didn't get the text so I was unable to resolve the issue, but shortly after my BoA credit card was blocked, and my online banking and app were blocked.
After several calls with the fraud department it all ends the same way, they cannot authenticate me over the phone, they can't send a text to authenticate me, I need to visit a financial center with two forms of ID to unblock my card and accounts. Obviously I can't do this for a few weeks yet.
In the meantime my BoA credit card payment is due today. I have an automatic payment set up to pay it off in full but as part of this I received an email from BoA saying 'Due to changes in your account status, your Bill Pay service has been deactivated'.
I've tried calling to find out if my payment will go through but they won't talk to me because they can't authenticate me. I've tried calling the credit card payment automated line, but as soon as I enter my account number the automated system transfers me to the fraud department.
BoA have blocked every part of my financial relationship with them until I present myself in person with two forms of ID.
What am I supposed to do? The main thing I care about is not missing the credit card payment, I can sort the rest out when I get home.