Help with fraudulent charge case
OK. Here's the whole story.
In late April of this year someone charged almost $7000 at Home Depot on my wife's credit card. We immediately reported it as a fraudulent transaction.
BofA closed the account and issued a new card. They then reversed the decision saying it was a PIN transaction and the CVV was used.
We have filed a police report. We have talked to Home Depot. We have gone into the Bank of America branch. We have provided proof that my wife was not physically at the Home Depot at that time (she's a therapist and was with a client and can prove it.)
We have done everything humanly possible to prove that this was not a charge that we made but we are still on the hook.
Has anyone encountered something like this and been able to resolve it?
We are at our wit's end!
Thanks in advance for any help!