Substituting items in orders??
I’ve gotten a few pick up orders but learned quickly it seems I never get my order correct if I do pick up.
First time I bought Louboutin heels, and I got a giant king size comforter? Second time, they lost my whole my order and said I picked it up, which was another issue. Third time, I got a bunch of hair clips and in my order pick-up, they gave me a coach purse, like a smaller one. Then I got some women’s sandals for summer, and got men’s winter like mule shoes. They said if they can’t find your item, they sometimes just substitute it for another item. But the items aren’t even close.
Has anybody else had this happen? It’s frustrating like just cancel my order, so I don’t come and pick it up and waste my time. I don’t want to be a Karen and obviously I easily just get a refund while I am there, but so weird to me they do substitutes!
If I order it mailed to my house, no issues. So that’s what I do even though I have to wait longer.