call center concerns
I have an auto loan with Ally Bank. as others have said, their app and online presence is fine. make payments and get basic information. the real issue for me has been when I needed help. long story short, the vehicle is a total loss and my insurance company and I have been in contact repeatedly with Ally representatives for about 6 weeks. at least 3 representatives failed to make notes in the account, or if they did, those notes were not apparent to others and other departments. it's like starting over every time and the guidance is different each time.
so... if everything is normal I'm sure Ally Bank is fine. but I suspect due to multiple foreign call centers with varying degrees of autonomy, "right-hand, left-hand" problems become significant. to be clear, no knock on individual employees I've spoken with. it's a systemic issue so watch out.
resultantly I won't accept financing from Ally Bank in the future.