Was I scammed?? Ride cancelled while on highway
Yesterday night at ~10:30, my mom called me an Lyft from the Chicago North Burbs to the South Side (about 25 miles), it was ~$60. I was returning from a trip and had a suitcase with me, which the Lyft driver put in the trunk, per usual. About 10 minutes into the ride (we had left Burbs and were now on the highway), the trip cancelled. I was confused, my mom (who called the ride) was confused, and the driver seemed to be confused too. He had me put in my address on his maps to take me home, and I promised him I would pay him when we got there (my mom and her partner were back in the Burbs trying to figure out what happened, but they are both older and could not figure it out). He dropped me safely off at home (I had my dad meet me downstairs), and paid him the full rate via Zelle (I offered to do PayPal or Venmo, he asked for Zelle).
He seemed so genuinely confused and caught off guard when the trip cancelled, saying stuff like "I have never seen this happen before", I really believed him - in fact I felt guilty because he was saying that Lyft wouldn't pay him for a cancelled ride. Besides, I was essentially trapped in his car (I am a pretty small college-aged lady, plus he had my luggage in the back!!) on the highway, so I don't know what else I could have done. I can't get a chargeback on the Zelle, I've accepted that, but was I scammed, or was it really a bizarre glitch?? What should I do if this ever happens again??