r/Lyft

I just finished a Lyft ride with one stop and I was charged a waiting fee of $21.61 for 9 minutes 30 seconds. Does this fee go to the driver or does Lyft keep it?

Has anyone else ever taken a Lyft and been taken to the wrong location? Today I took Lyft from the New Orleans airport to my house. I was quoted $48 to get to my house. The drivers GPS took him to a location that is roughly 3 miles from my house. I was forced to re-enter my same home address and was then charged an additional $20.
Anyone else been extorted by Lyft? It’s not the $20. I’m just wondering if this is their scheme to do it 100 times a day or more in order to get more out of their customers.
I contacted customer service and they said there’s nothing they can do because I changed the route. I explained that both addresses were the same so I could not have changed anything and they still refused to admit they stole from me.

I am running for office in Detroit and Redford to protect Uber and Lyft drivers.Help to ensure unfair deactivation stops and you keep more money in your pocket.

Got picked up today going to the airport. 4am, roughly. Felt like the driver was driving around in circles. I realized this after 5 minutes it felt like he did 4 right turns. I looked up like "where the fuck are we"... and we're about half mile from my house going around in some random direction.

We get to the airport and he's once again going AROUND the airport. I did ask if he knew where he was going and he looked at me like i had 3 heads. I looked at the final ride map and there is a circle around the airport and a circle near my house.

What the hell is this about. Ended up being a 28 minute ride when it should be 15. There was absolutely no traffic at 4am. Maybe I'm trippin

Sorry for the loud title.

This is now the 5th+ time I have booked with lyft in the Toronto and Guelph areas and have watched the drivers either cancel multiple times or drive in the completely wrong direction, increasing the pick up time. PLEASE JUST DONT ACCEPT THE RIDE IF YOU ARE NOT COMING.

I just find it so unacceptable from this massive corporation that they continuously allow drivers to do this. I understand a cancellation right away, but not after as a customer I wait for 5-15 minutes. We should be compensated for wasting our lives, lol!

For example, tonight the driver drove at least 10 minutes the other way (probably using another app to pick someone else up), screwing me and my friends. It’s just ridiculous. I understand lyft is cheaper than uber, but the service is just absolutely horrendous majority of the time.

Worst of all I received this message after complaining to support about this:

“Thank you so much for reaching out, and for your continued patience with us. We're really sorry to hear that you've been dealing with drivers not meeting the estimated arrival time. We do value you as a frequent rider, and it is disappointing to hear that this is a consistent issue. Likewise, we can only imagine how frustrating and stressful that's been, especially if it's affected your plans or made you late.

You deserve a reliable experience every time you request a ride, and we understand why repeated delays would make it hard to trust that the next ride will go smoothly.

We've documented your feedback about this driver that way not driving towards location as well. We know why you would have concerns about the driver completing rides on another app. Thank you for sharing this vital information, we use it to drive continual improvements to our platform, and empower drivers with information on how to improve their service. You will never be paired with them again.

After this full review, we're unable to provide any compensation for this ride. Our refund decisions incorporate multiple factors that our system evaluates to ensure fairness across all riders on the platform. We know that's frustrating to hear, especially when you feel strongly about the experience you had, and we hope this never happens again. If you need anything else, please let us know.”

Lyft, please fix your sh*t.

LYFT DOES NOT CARE ABOUT ITS CUSTOMERS, i mean if that wasn’t obvious before.

Lyft, please feel free to contact me to discuss this if you see this post!

If your state and rental have the same requirements as another state can you switch driving areas temporarily?

I did it with my person car, and my Lyft rental I could drive several states. But uber does require you to change locations in the app.

So, can we change locations with a hertz rental?

I’ve never left a review before. And I just joined this community, thanks for having me!

Here’s my story-
It was a 98 degree day in my area. I asked to turn the AC on as soon as I got in the car.

When we pulled out of my driveway, I asked again and she kind of mumbled something at me.

At the first red light, I asked her very clearly, please turn the AC on. It’s very hot, please. She said she didn’t understand and then pointed to the red light and her GPS as if she couldn’t do more than one thing.

Now we’re at the second light I’m still sweating and the AC is only on low pointed at her. I said again very clearly, and now with an aggravated tone,
Can you please turn the ac on higher, can you please put the AC on higher? I repeated myself several times. (Now that I’m typing this I guess I should’ve said lower, but I wanted the air to be blowing higher so idk.)

She suddenly understands me with the same words I’ve been using and turns the dial up to blow more air. Additionally, the back vent wasn’t blowing any air. And yes, I tried to move the center toggle. I didn’t bother saying anything or addressing it. I just pushed over to the center to try to get some air.

I think she wasn’t trying to turn the AC on because it was a short trip and the AC uses gas. No idea. It was also an extra comfort ride or whatever they call it, so I felt like there was no reason I should be sweating in the backseat.

I guess I just came here to vent (ha, vent). Has anyone else experienced something similar?

Hello all I've been at a passenger for over five years five star rating. I generally love this service but something last night happened that was quite concerning. I got a driver that had five stars and immediately when I got in the car, he said how beautiful I was and that I looked Slavic, etc., and I was like thank you I needed that and just tried to go about my business and looking at my address. This fault he wouldn't stop talking to me which happens on occasion no problem, but there is a dive bar near my apartment and he kept saying we should go there for a drink and I said no I have an early morning then he pressured me to get my number and thank God I have a Burner phone number because I'm a woman and there's lots of creeps out there then nearing my apartment. He drove past my apartment to go to the bar and I said what are you doing and he said oh sorry just goes on auto pilot. I felt deeply uncomfortable the whole time and I mean he had texted me back because he also wanted me to read one of his books that he wrote, but I'm just like I don't know it made me feel really unsafe that this guy could've just driven away and like forced me to go get a drink with him like I just don't know what to do, but I feel deeply uneasy about this I don't want someone to lose their livelihood, but what the actual F

At almost 2am, I picked up two obnoxiously rude and very intoxicated girls from Chicago’s Chinatown and dropped them off 1/2 block away from their destination of RIU Hotel downtown. It was the final destination but they requested to be dropped off 1/2 a block away. They barely looked at me nor acknowledged me. Me, just saying “hello, How are you” seemed to have induced attitude and eye rolls. They were slurring their words and reeked of alcohol. They asked for late night places to go eat at, so I started listing off places and asking what they would like. I said “White Palace Diner and grill is a Chicago institution and was on Food Network.” That seemed to have earned eye rolls and more attitude for some reason. So I kept quiet the rest of the drive. I needed the money. I should have pulled over and kicked them out. I don’t have a dash cam bc I can’t afford one. Once I dropped them off, I gave them a low rating and put in the notes “obnoxiously rude and intoxicated”. They reported to Lyft that 1) I wasn’t the one driving. 2) I was intoxicated 3) I said racist derogatory things. Absolutely NONE of that is true. I would never do any of those things. All 3 of us are women of color but they didn’t even bother looking at me at 2am.

Unfortunately, in May ‘25 I had a MAGA racist & white supremest in my car. He reported me as racist when he was the one laying into me (a woman of color) that I made “bad decisions/ choices” in my life. I am always honest with everyone. I let him know that I’m in Social work (doing homeless outreach at the time) and I supplement my income with Lyft/ Uber. He felt like he had to give his racist opinions on it. I kept quiet and drove bc I needed the money. Bc I didn’t agree with him, He reported me as racist. Lyft temporarily put a hold on my account and gave me a warning. I didn’t do/ say anything derogatory!

They are permanently deactivated my account without any proof. Can someone please help me? I’m a laid off social worker and I’m really trying to find another job. I also don’t get paid enough as a social worker so I was supplementing with Uber/ Lyft driving. I will be homeless. I need this money and flexibility. Please please help me.

This is being going on my mind from a time Me and my friends (4 male) went to Munnar from Kochi, while coming from the top hill point it was around 11:00 PM at night , we were in a car (i20), 2 of my friend at the driver and passenger seat, while me and my friend at the rear seat, we saw some people standing at the corner of the road and park to next was a jeep which appears to have been not starting, usually we won’t stop but my friend saw stopped because he saw some girls there. There jeep had some issue in the engine and there would be no tow facility and they had a booked a villa in the main Munnar town, and they won’t find any other vehicle as well because it was around 20 KM, from the main town. They were 6 people 4 female and 2 male (they were office colleagues/friends), 1 male decided that he will stay at the jeep only meanwhile if we could offer other lift to the Munnar town the other boy can come up with some mechanic or someone to get the other guy. They seemed genuine and well off and the girls in their group was quite good looking, but we said we don’t have much space but we can adjust, so at the back seat me and my friend were already sitting, the male guy sat at the back next to me and next to him sat on the rear end another girl so we four people sat at the back seat and it was quite congested, now one girl (most attractive and hot) sat on their male friend lap, the other girl sat on the female friend lap and their was one more girl who was not that attractive she was left, now i thought she will sit on my lap (it’s better than no one sitting on my lap) but since she can’t come in between the girls who were sitting on the laps had to adjust and shift one next to their seat right and the girl I was eyeing on the most, the most attractive girl among them sat on my lap, I still can’t forget the moment, in the next 2 minutes. I had a boner which I definitely know was too hard to not notice but the girl on my lap kept straight face, I started talking to her slowly (in seducing voice) like were she’s from and what she does and she had to keep a straight face and answer, I would say the best 45 minutes of my life. We reached and as soon as she left my lap there was a huge visible boner (probably one of the biggest of all time) on my pant. I tried to hide it and get away with it, My friends teased me and I kept saying I was just being helpful.
Ahh I miss that time. I didn’t asked her insta, later I sent that girl LinkedIn request because I knew her college (she told) and she accepted but nothing after that.

Had a passenger get in today and immediately start giving directions before I even pulled away.

Not even in a rude way, but it instantly made the ride feel tense. Like I get that you know the area, but give me two seconds to start the trip and see where the GPS is taking us.

It made me wonder what other drivers notice right away. What’s something a passenger does before the ride even starts that makes you think, “alright, this might be annoying”?