r/Lyft

hi folks. last night I (passenger) took a ride in [name of border town withheld] and my driver wasn’t fully paying attention and got onto the border crossing to Canada (common problem, happens to drivers all the time in this area). he was forced to turn around and exit back through the US customs area.

he spoke limited English and I tried to explain the situation to the border guards, but when they began pressing my driver directly about his passport and status, he was cuffed and detained by border patrol.

I left the Lyft ride open all night to make sure he got home safe. the ride eventually ended (without map tracking) several hours later at an address in the suburbs, which I’m guessing is his house, so it seems likely to me that he was released and the ride ended once he was able to charge his phone.

obviously, I’ve been concerned for this guy’s safety, and would like to make sure he’s all right without interfering with his ability to work for Lyft in the future.

- I’ve sent a message through the Lost & Found feature checking if he got home OK; nothing back yet.

- would it be advisable to ask ADT help to confirm that he was active on the app, or will anything that I send to them lead to some kind of black mark on his account? should I just keep holding off for now?

- the final Lyft tab came to something like $140 (vs. an $18-ish projected fare). given the circumstances I’m not particularly concerned about getting that money back, but I don’t necessarily want Lyft to take a huge percentage of that money and would prefer more of it go to dude directly. should I just leave it as is or should I try to get a fare adjustment and leave a larger tip?

sorry if these are dumb questions or if this is out of this sub’s depth; I think I’m just at a loss for what to do lol. thanks!

I've noticed an overcharge issue when renting a Citi Bike in the Lyft app. Before scanning the bike, it says $4.99 for 30 mins + $0.41 for each additional minute. But after completing the ride, I'm charged $4.99 unlock fee + $0.41 for each minute. Big disparity for a 30 minute bike ride. Has anyone else experienced this issue? Lyft, of course, are not replying.... UPDATE: Messaged Lyft on X.com and they refunded me the difference. Wild that X is how you contact customer support these days.

Anyone gone through a similar personal injury lawsuit? Looking for insight on the litigation timeline/process

I’m looking for people who have actually gone through a personal injury lawsuit involving a rideshare accident and had significant injuries/treatment. I’m not really looking for settlement amount predictions — I’m more interested in hearing what the litigation process was like and how long everything took, especially once the case went into litigation.

I was a passenger in a Lyft accident in Texas in 2025. I was sitting in the rear passenger seat and the vehicle was hit on my side. I ended up with multiple injuries and have been dealing with treatment for well over a year.

My injuries/treatment have included:

Neck injuries with multiple cervical herniated discs

Lower-back herniated disc(s)

Middle-back issues

Shoulder injury, including a requested/approved MRI with contrast

Head injury/concussion symptoms — I was initially diagnosed at the ER with a closed head wound, and later neurology treated it as a concussion

PTSD/mental health counseling related to the accident

Chiropractic treatment and rehabilitation

Multiple injections in my neck and back

Medial branch blocks

Radiofrequency ablation (RFA) for my neck/back pain

Medication for nerve/pain symptoms

Continued pain after the RFA eventually wore off

Decompression treatment for my neck and back

My doctors have discussed the possibility of more serious future treatment/surgery because of the spinal issues

The injuries have affected my ability to work and my normal day-to-day activities

At this point, I've basically been through a pretty extensive amount of treatment and I'm still dealing with symptoms.

The case itself has also been a long process. My attorney sent the demand, the case eventually went into litigation, and the other side has answered and there has been written discovery.

One of the biggest problems we've had is locating the other driver. My attorney has been trying to get him served for months. We had an address that didn't work, but recently the firm obtained an email address and phone number for him. My attorney told me they believe they can now get him served electronically, and someone at the firm is working with the process server on that.

My attorney also recently mentioned that he was starting a deposition, although I'm not sure yet exactly whose deposition it is.

So that's basically where I'm at: serious injuries, extensive treatment, litigation already underway, but a major delay because of difficulty locating/serving the other driver.

For anyone who's actually been through something similar:

How long did your entire litigation process take?

What happened after the defendant was finally served?

How long did it take to get through discovery/depositions, mediation, negotiations, etc.? Did your case settle during litigation, or did it end up going toward trial?

And if you had extensive spinal injuries, injections, RFA, decompression, possible future surgery, and lost wages/work because of the injuries, did the litigation process end up being significantly longer than you originally expected?

I'm mainly trying to get a realistic idea of what the road ahead looks like once the driver is finally served.

I'm not expecting anyone to tell me what my case is worth. I'm just interested in hearing from people who have actually gone through the process and what their timeline looked like.

Thanks in advance to anybody willing to share their experience.