Every time I book a scheduled ride, the ride either cancels or the driver never shows up
For context, I work in fitness and open a studio in another borough 3x a week. Because I have to be there so early, I schedule a Lyft for 4:15 am the night before. It's a 15 minute ride in NYC.
For the first three years, when I lived in Manhattan, this system worked perfectly and I never had any issues. About six months ago, I moved to Brooklyn, and for the last three months, it’s been an absolute disaster.
I’ve had multiple rides fail to show up. I’ve had drivers accept the ride and then ask me to cancel it. I’ve even had a driver refuse to pick me up while also refusing to cancel the ride himself. We basically sat in a standoff until 4:30 when he finally canceled. Just this morning I had my requested ride disappear after a driver was assigned and I had to call a car regularly (after I scheduled my ride the night before) and the request didn't exist in the app?! IT LITERALLY DISAPPEARED. I ended up 15 minutes late.
At this point, I don’t feel like I can rely on Lyft to get me to work on time, which is a huge problem when I’m responsible for opening my workplace. I’ve contacted support multiple times, and their response has basically been, there’s nothing we can do but here's a refund and $5.
Is anyone else experiencing this with scheduled Lyft rides in Brooklyn? Is there a better alternative? I can’t keep gambling on whether my ride will actually show up at 4:15. I also have a CSR so I'm a Lyft pink member on top of all of this.