Failed Installation
Hello everyone,
Got a technician coming to my property on behalf of openreach on the 15th of may to connect me to a Vodafone 900.
He connects everything, the ONT blinks PON and he leaves saying, he needs to escalate.
I speak with Vodafone who says that there is a wrong routing and that they will need to do a survey to fix it, next update, 1st of June.
In the spite of the moment I said I think I should cancel and stay with Virgin, the lady…proceeds to cancel my order immediately without asking confirmation. I ask to revert, nothing.
At this point I spot a cheaper deal from EE, they confirm appointment for Friday 22, but yesterday they cancelled my order saying I did it?! Then reinstate it, but then cancel the installation as the technician could not attend. I called them again and they said that OpenReach still need to do some work, likely the rerouting.
Obviously thanks to the efficient Vodafone lady I’m out of compensations, Open Reach and EE now cancelled my order so that they could also stop paying or in this case start paying for compensation.
Im not sure how to proceed, I’m stuck with a VM M250 @ £55/mo.
I personally can’t understand why it takes so long for a re-routing when I live in an MDU and only 2 people are connected to fibre on 36 more available double connections.
For sure the ONT advertises on Openreach, why they can’t simply swap me over from the original allocated line?
What do you suggest as in next steps? I was thinking going back to Vodafone as I think I can have better leverage for any compensation and for reopening the ticket with openreach for the repair.