Any other SellerPic LTD customers here who got scammed by that company and trying to get a refund?
SellerPic’s founder, Ivan Xu, appears to have quietly left the company around October 2025, based on his LinkedIn profile, without any public announcement that I’m aware of.
Customers then began noticing that their AppSumo LTD accounts had more limited access to certain AI models than regular subscription accounts, even though SellerPic’s AppSumo deal terms clearly state:
>All future Starter (Tier 1), Growth (Tier 2), or Advanced (Tier 3) Pro Plan updates. If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates.
Once customers started calling SellerPic out in its official Discord server and sharing screenshots and video comparisons, the company abruptly shut down the server, taking all of its historical conversations with it.
SellerPic announced that all future support and complaints would instead be handled privately through its own website and customer-support system.
Here is the full Discord announcement, with individual community usernames redacted:
>Dear SellerPic Community Members @everyone,
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>Following our recent internal discussions, I would like to provide a clear and transparent update.
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>First, we sincerely acknowledge the concerns raised within the community.
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>We understand that expectations, product directions, and personal usage scenarios vary, and we appreciate users taking the time to share detailed feedback with us.
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>Our priorities remain unchanged: to handle each case fairly and transparently, and to respect users' rights under their original LTD purchases.
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>1. The customer service and complaint handling process will always be online.
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>This ensures that all customer requests can receive comprehensive after-sales service, where all decisions are fairly handled, with full transparency and mutual confirmation.
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>2. SellerPic will continue to update and iterate new features.
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>After User Acceptance Testing of the new features, we will make them available to all paid users.
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>We have not only served thousands of clients in product image generation but also continuously used AI to empower e-commerce sellers in "social media marketing" and even "advertising placement" processes, and we have already started taking action. Marketing functionality is the focus of our efforts this year, and we will continue to tackle more challenging but new tasks that can boost sales for e-commerce sellers.
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>Regarding questions about new features and new models, not only for LTD users but also for all paid users:
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>This approach enables us to continue improving the platform while ensuring fairness and sustainability for all users.
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>We accept the improvement strategies proposed by our recent LTD clients.
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>3. Community Channel Update
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>After careful consideration, we have decided that, in order to better and more specifically implement the suggestions put forward by users, this Discord community channel will be closed. Next, we will take action to ensure that every customer's complaint receives a satisfactory response.
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>This decision was not made lightly. It is based on the following needs:
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>After closure, all support will continue to be provided through our official customer service channels, which will be available 24/7 to provide users with any consultation, request, or complaint services.
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>4. SellerPic will always love LTD's customers.
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>We are grateful and will continue to focus on your interests. Especially [individual community usernames redacted], who provided feedback, express targeted gratitude, and promise to protect their interests.
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>What we would like to emphasize is:
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>We sincerely appreciate everyone's candid and detailed feedback to date. This will help us further improve our products and support processes in the future.
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>We will continue to handle each case carefully and ensure that all relevant users receive a fair resolution.
I’ve now been communicating with a SellerPic customer-support representative named Donna for nearly two months.
Despite repeatedly asking for a clear answer regarding my refund request, I still haven’t been told whether the refund is approved or denied, what the amount would be, how it would be processed, or when I can expect a decision.
Instead, I continue receiving variations of the same response: my request has been escalated to management, support is still waiting for management to respond, and they’ll contact me when there is an update.
I’m wondering whether any other SellerPic LTD customers have successfully received a refund outside AppSumo’s standard 60-day refund window, based on SellerPic’s own announcement that it would handle these cases directly.
The relevant part of its announcement states:
>For LTD customers, if AppSumo is unable to fully handle requests regarding subscriptions or after-sales services, we will directly intervene to review account details and process after-sales or refund requests raised by task users.
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>In this case, we will:
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>After both parties reach an agreement, the refund will be processed within 7 days.
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>This ensures that all customer requests can receive comprehensive after-sales service, where all decisions are fairly handled, with full transparency and mutual confirmation.
Despite that promise, SellerPic has spent nearly two months refusing to provide even a basic approval, denial, refund amount, or explanation of the process.
If any other SellerPic LTD customers have dealt with this issue, attempted to obtain a refund, noticed differences between LTD and subscription model access, or communicated with SellerPic after the Discord closure, please feel free to share your experience.
The Singapore company identified in SellerPic’s Terms of Service is:
ECOCREATE TECHNOLOGY PTE. LTD.
21 Woodlands Close
#04-30 Primz Bizhub
Singapore 737854
Email: support@sellerpic.ai