Added data to year plan and now phone only works on wifi and data in inaccessible
Hi all, Been using tracfone for over a decade and this is the first time I've had this issue. I got the year plan with unlimited talk/text and I think 12 gigs of data. I've was running low on data so I added a 3 gig data though the website because the app was being too janky. Now, my phone will only work on wifi for calls and texts and I'm not able access the data I purchased. I've tried calling while on wifi and can't get through to support, I tried the chat and they just say the problem is fixed restart your phone. After several restarts, resetting the apn settings and several days, I'm not getting any closer to a resolution. It shows it in a separate bucket than my regular plan for the data I added when I check my balance through 611611, attached screenshot.
Has anyone else had this happen and been able to fix it? I'll keep trying to call, but hoping there are some other things I can try in the meantime. Before the last update on the app, this worked just fine to add extra data when I was running low.