Lincoln Service - No ETA for parts replacement, no loaner (2025 Nautilus)
I purchased a new 2025 Nautilus last November (in Ontario, Canada) and within the first 6 months I noticed a grinding noise in the rear half of the vehicle - took the vehicle to service and they said the rear differential has a defect and needs to be replaced.
I'm really not liking how they're handling this overall. It's been over a month since I left the vehicle with them, there's still no ETA on the replacement. They mention that the parts are on back order and that they have no idea when I'll get my vehicle back.
They're also refusing to give out a loaner vehicle. Fwiw they said I can take my vehicle back and use it until the parts arrive - but I'm worried about driving it with the defective differential. Ofcourse they don't (and can't) guarantee that nothing will go wrong.
This is my first vehicle purchase so I need some inputs on whether I'm over reacting and this is just the standard? or is it indeed ridiculous?