Anyone else's data not working?
This morning my wife's phone all of a sudden couldn't send texts, make calls or use data. Luckily she was able to use wifi during the day. When I got home I chatted with support and the attache photo is what they said. This is unacceptable. We have a newborn and toddler who have to be taken to a relative's tomorrow while she goes to the doctor. My phone is working as normal which I will give to her during this ordeal while I'm at work.
This has been the second issue since switching to them a month ago. Initially my number ported over just fine but hers got "stuck" and we were told to wait two days. I spent hours on with chat over several days and multiple people just ended the session when they couldn't figure it out. After almost a week and some high level complaints, it magically resolved. Cannot wait until the porting issue is resolved so I can leave this company for good.