r/TotalWireless

Is it still possible to purchase an unlocked iPhone from Apple and transfer an existing Total Wireless number to the new phone while retaining the legacy plan?

I have a $35 legacy plan. I get 10 GB of high speed data with that each month. For the last few months, it hasn't renewed. Customer service keeps telling me inaccurate information. How do I get my data to renew each month?

Hi all, I have been a TW customer for over a decade now. I’d never had issues and had really enjoyed their service. However, I got a new phone and contacted customer service to help me activate it. I got talked into switching to an unlimited data plan for my husband and myself because it would save me money with a discount. My payment went from $62.33 to $43.88 or something like that. My husband’s phone has worked perfectly since then, but I have not been able to make or receive calls in over two weeks now. It gives an error stating something along the lines of “the number you dialed has certain calling restrictions that prevent the call from being completed.” I have spoken to countless agents and wasted hours upon hours troubleshooting this, and I still cannot make or receive calls. I wanted to see if anyone here could give me any troubleshooting ideas or have gone through this same issue. TIA!!!

I'm currently on BYEBYE $15 plan. account says "A newer version of your plan is available". am I going to lose my discount if I approve the plan change !

Thanks

I try to port my number to TW for the new BYO plan, I followed the website guidelines and put all the info in, after paid $30 to TW, I was on a page indicating I should receive an esim notification on my iphone. But it didn't. It also showed a QR Code, but trying to add esim through the code also yield an error (something like "code invalid/expired").

I contacted support and after a while the support is basically saying there is a ticket for the porting department and it is pending, and there is nothing else they can do.

I did receive an email from my previous carrier later stating my number is being ported out. I'm afraid of losing service soon, what should I do?

I see certain plans now come with 300 roaming minutes per month.

If I’m using WiFi calling & have roaming disabled while overseas, am I correct in surmising that those calls will not count towards my roaming minutes?

I am on the $15 legacy bye bye plan. Trying to swap in a different phone for an existing line and got this message. Is it temporary or total wireless is blocking device upgrade on legacy plans?

Hello,

I was wondering if I could get a bit of insight on a predicament I'm having. The screen on my old phone (with the Total Wireless network) broke so I bought an unlocked Moto G on eBay to replace it. The old phone only had an eSIM so I had to pay $75 for a new sim and re-activation when I took the new phone to Total Wireless. However, ~10 hours after this “re-activation”, I still do not have service or signal. I called customer service and they said to wait 24-72 hours for things to connect. Is this normal?

I signed up for the BYO plan. I entered the IMEI. I want to keep my old number which is the port out process already completed. The app and website activation steps are the same. So I choose “I want to keep mine” where it says ‘Now, pick a number’. I input my number and zip code hit continue. Then it goes where they send a 6-digit code to that number that I put. The problem is I can’t receive that code because that line is not activated yet. It’s the number that I want to keep/porting in to TW. There should be at least an email option to receive that code. I’m so confused.

TLDR: Will Total unlock a phone for international travel to a non-International-Roaming country prior to the 365-day unlock period?

I picked up the iPhone 17e on the $300 discount/$300 bill credit offer when it was first released. I have some international travel coming up at the end of the year (about 3 months before I clear the 365-day unlock requirement) to the UK (not covered under the included International Roaming). Will Total / Verizon Value unlock my phone for use on a short-term eSIM (probably Lyca) for this travel?

Worst case, I still have my unlocked iPhone 13 from the free-with-3-months offer around a year ago that I then ported to US Mobile and have used on both Warp and Dark Star (so I know it's successfully unlocked)... but I'd prefer to use my current phone if possible.

Thoughts?

I have 4 lines on Byebye promo with a payment of $60/month for all 4 lines. I used to be able to redeem 6000 points for all 4 lines each month.

But now, every time I tried to redeem, there is no option to redeem 6000 pts for all 4 lines. It only let me redeem 1 line at a time, each line would be 5500 pts. So total of 4 lines would cost 22,000 pts. I hope this is just a temporary issue, if not then it is no longer worth it to use points for plan renewal.

Hi all!

I have an older phone without eSIM capability that I would like to transfer my current eSIM number to. So in this case I'm trying to swap my current esim number to a physical sim.

I am currently able to swap eSIMs between two of my newer Android phones with no issue. However, I have never done an e-SIM to physical SIM swap before, and I don't know if it is possible.

The very first time that I activated service with Total wireless, there was some strange issue with activating a physical sim card, so the agent made me activate via esim. I've been transferring this esim between my phones ever since with no issue.

If it's too risky that something might go wrong or I might lose my current promotional plan, I think I'll just stick with my current eSIM phone. I've had nightmare experiences with total wireless service agents in the past.

So I have a free line for a year through Xfinity Mobile. I grabbed the newest BYOD line from Total Wireless to test out for when my year is up. So with Total Wireless sitting right here where I'm at I'll get 1 MAYBE 2 bars with 5G UW. Usually it drops down to 1 mostly. I can swap SIMS over to my Xfinity line, and it runs mostly 4 sometimes full bars of 5G UW. What is the difference between the 2 that I would be seeing such a big difference between the two when their supposed to be exactly the same? Any ideas?

Does anyone know for those that are on the old plans, will we have access to the new country roaming list that comes with the new plans?

I just left US Mobile for this great deal on TW. My buddy is on an older TW plan paying $40/month. I assume the promo plan is only for new customers?

Went to login online and found all my numbers and my account completely gone. I still have service, but everything appears to have disappeared. Doesn't anyone know if they are undergoing some sort of maintenance or do I have a serious problem?

New Plans are now live as of 5/13/2026!

They seem pretty similar to the prior Total Base 5G Unlimited, Total 5g Unlimited, and Total 5G+ Unlimited plans offered between 7/11/24 and 5/12/26 with the biggest changes being the costlier 5th line and a major change to the hotspot included at each level.

They call them Total Starter, Total Max 5G, and Total All Access.

A single line on these plans cost $40/$55/$65 like previous plans with $5 off with autopay for the first month (in other words, not every month) (except for the first month). Mutli-line discounts apply to additional line on the same plan in the same account:
Pricing for additional lines on the Starter/Max 5G/All Access are
Line 2 $40/$30/$30
Line 3 $10/$15/$15
Line 4 $10/$10/$10
Line 5 $30/$/$30/$30

The plans all have 5G with Max 5G All Access including 5G Ultra Wide.
The plans all have Hotspot. Starter limited to 10 GB, Max 5G and All Access 'unlimited' but throttled to 5 mbps and 10 mbps respectively.
Starter roams in Canada and Mexico, and has free calling to 85+ countries.
Max 5G and All Access roam in 140+ countries, and have free calling and texting to 200+ countries.
All Access also includes Disney+, a $10 international calling credit, and 1tb cloud storage.

There is also a Total Max 5G BYO plan that is $25/mo for the first line. More on this later as the multi-line pricing on that just seems wrong.

https://preview.redd.it/wpdy1ktrjw0h1.png?width=1268&format=png&auto=webp&s=8fa97215baebba0a294c671d5f6d2fd4523a72e6

I ported my number into TW last night. BYOD = Pixel 9a. It seems I'm able to text and receive calls. However, in my account it shows an inactive line with a 15 digit number. I assume that's my IMEI. Also, RCS says it's been disabled by my carrier. Hoping support sees this and can help.