I ported out a few days ago and the account and service plan successfully cancelled. However the Disney+ premium didn't cancel and remains active. I know Total Wireless is a mess currently, how long might my subscription remain active?
My plan auto pay processed today, 7/4/26, but my international roaming data still shows "zero". I had used up my 10GB international roaming while I am here in Toronto, Canada. Voice and sms works, but my data does not. Is there a way to reset it so I can get my 10GB roaming data back for the new month since I am here for another week?
Changed my phone on the $65 5G unlimited plan with Disney+ included, but since changing Phone also changed my due date, it ended up canceling my Disney+ subscription and when texting Disney I got a "This Phone number dose not appear in our records" ended up with the Disney+ activation error loop where you click on the link but you can't activate it luckily support was able to reactivate it and under 15 minutes just wanna give you guys a heads up.
I’ve been with Total Wireless for about 2 years now, having ported in originally for the $15 Bye-Bye T-Mobile promo. It took 2 full months of filing complaints and fighting just to get the promo working initially, but it’s been fine since.
Last summer, I changed phones on one of my lines and it was incredibly simple: I went to the Activate page, put in the new phone's IMEI, and it gave me a dropdown menu to select which number on my account to swap it to. The whole thing took 10 minutes.
Now, I am trying to swap one of my lines from an unlocked S25 Ultra to an unlocked S26 Ultra. Both are 100% eSIM (no physical SIM cards involved here).
Because the website looks completely different now, I tried using the 611611 text method first. I texted ACTIVATE from the old phone, but it rejected both IMEI 1 and IMEI 2 of new phone. I figured maybe the legacy system just hasn't been updated for a newly released phone, so I moved to the website as a last resort.
On the web portal, I went to the Activate page, entered the new IMEI, selected "Keep my phone number," and entered my current number and ZIP code.
Instead of letting me swap the device, it hit me with the screen in the attached photo
"We’ve got better plans for your phone... Some of your discounts may end, but all lines will be upgraded so everyone gets instant access to the latest features and best pricing."
The only option it gives me is a "Show plans" button.
I am incredibly frustrated. I know exactly what will happen if I click that button it might let me swap the phone perfectly fine, but it will instantly strip my Bye-Bye promo and upgrade all of my lines, forcing me into a endless battle with customer service trying to get it restored.
Is this just how the system is now? Am I completely locked out of upgrading phones on any line unless I forfeit my promo?
Anyone who has dealt with Total Wireless support knows they are highly likely to make the situation worse that's why i haven't contacted them. Anyone on byebye or a legacy promo switched phones after the new plans/website and have it work without changing to new plans?
This morning my wife's phone all of a sudden couldn't send texts, make calls or use data. Luckily she was able to use wifi during the day. When I got home I chatted with support and the attache photo is what they said. This is unacceptable. We have a newborn and toddler who have to be taken to a relative's tomorrow while she goes to the doctor. My phone is working as normal which I will give to her during this ordeal while I'm at work.
This has been the second issue since switching to them a month ago. Initially my number ported over just fine but hers got "stuck" and we were told to wait two days. I spent hours on with chat over several days and multiple people just ended the session when they couldn't figure it out. After almost a week and some high level complaints, it magically resolved. Cannot wait until the porting issue is resolved so I can leave this company for good.
I created a post a few days ago regarding the fact it's been 13 days since I ordered a device from TW and still haven't reviewed it, it's now been 16, and no change, no resolution in sight, even with cs telling me i have a ticket thats actively being handled by a higher dept (for the last 9 days)...they even had the audacity to say the money didn't come out of my bank account, so after sending proof it did, which was at 1:54pm on 6/15/26 EST, they finally shut that argument down and back to, well...square zero, and just says someone will be calling me, which is a broken record at this point...they will not let me request a refund until this "higher rep" calls me...I want to know if anyone has had any experience filing a complaint with the FCC and getting any results?...anything and all will help me to navigate this the best way I can, or should i say, deal with it the best way I can...somehow or another their system status still has me at awaiting payment verification...smh...even with proof from my bank it was completed 16 days ago...
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You can technically walk out with a Motorola G Play for $40 with new number or upgrade
I have an old Pixel 6 currently active on Verizon Post Paid. The old phone still works, but needs to be replaced due to the battery starting to swell. I plan to get a new in box unlocked Pixel 10a. Ultimately, I want to port my number to Total and also set up my new phone on the 5G Max BYOD plan. What is the best way to do that?
Looking to sign up after T-Mobile raised prices on my old plan. It's just too much now. I'm seeing the horror stories here and it makes me wary. Any luck with Port in in the last few days?
I'm considering getting Total's 5G Home internet, however I have a few questions/concerns. I have the Total 5G+ 50% off BYOD plan (grandfathered now, since new plans came out). I live about 1/4 mile from a 5G UW tower, with a clear line of sight to the tower from my front porch. Indoors, on my Galaxy S25FE, I get 600-700 Mbps down depending on time of day, and 60-100 upload. I know the Home internet plan is capped at 200 Mbps download, unsure of upload cap, I've read 15 Mbps, someone correct me if I'm wrong.
My main concern here is this: Can I configure the Total 5G Home Internet gateway using something like Bridge Mode, or IP Passthrough so I can use my own WiFi router to mange my network, and use the TW device as a modem/gateway ONLY? If I'm unable to do this, then I'm unlikely to order the service.
Additionally, On the TW website, I see where I can get the gateway for $14.99 and second month of service for free, however, after logging into my TW account, and select the $14.99 gateway option & $35 monthy internet plan and add it to my cart, the price of the gateway shows up at full price of $99. Can someone point me in the right direction to get the gateway at the $14.99 price? Am I doing something wrong?
Thanks in advance for all help!
I ORDERED A MOTOROLA STYLUS 5G 2025 ON THE 15TH, 13 DAYS AGO, HAVEN'T RECEIVED A CONFIRMATION, NO TRACKING, ANYONE ELSE DEALING WITH THIS?
I’m just wondering if this is a common occurrence for all prepaid Verizon MVNOs. I had to do this when I had Visible years ago, I would randomly get zero bars and it comes back after toggling Airplane mode. I can’t recall ever having this issue when I had postpaid Verizon.
How easy is it to port out of TW? I got a watch and unfortunately Total doesn't support them yet so I might port out and I wasn't sure if it was a headache or not, especially with all their difficulties right now.
I was having tons of trouble using my laptop on the hotspot and finally figured out the problem. With this plan you are limited to one device on the hotspot. So make sure no other devices are connected to the hotpot. Everything worked fine after that.
I want the $25 plan so bad, because it's not much more than what I'm paying for T-Mobile Connect, and you get so much more with it. 🙁
Is checking high quality video going to increase or decrease the resolution?
i am at a loss trying to deal with total wireless so if anyone can give me some actual insight that would be amazing. i placed an order for a motorola g stylus 25 on the 14th of june and am yet to even see it come the 24th. i went ahead and called customer service a thousand times and got a million different excuses then got it refunded. i have placed a new order for the exact same phone that estimated it be delivered within 1-2 days. that amount has also passed. does anyone know if the moto g stylus is out of stock????? please help.
Total Wireless has officially released the "Western Union money transfer, included on us" feature on their Total ALL ACCESS, Total MAX 5G, and Total MAX 5G BYO plans.
They have removed the 6 month trial of Disney Plus for MAX 5G, the only way to get Disney Plus for free is to get the ALL ACCESS plan now.
About a year ago, my wife and I switched from our original Total Wireless plan to a Total by Verizon plan. The change was done over the phone, so I don't have documentation showing the exact plan name. What I do know is that we had two lines with 5G Ultra Wideband service and were paying about $60/month total. The bill showed a $25 discount on each line, bringing the total down from around $110 to about $60. Recently we upgraded our phones, and during that process our plan was changed. Our monthly bill is now $85/month. Since Saturday, I've spent multiple calls with customer service trying to figure out what happened. The responses have been unbelievable. I've been told: It's impossible that we were paying $60/month. All of our payments supposedly failed for the past year. We must be mistaken about what our plan cost. They questioned why we thought they would "basically give us a line for free." Today I asked to speak with a supervisor. The representative told me that all supervisors were in a meeting for the next two hours. I responded that it seemed unlikely there wasn't a single supervisor available to take an escalation. The representative then replied, "Have you ever been in a meeting before? Do you only have half the company attend?" At that point I said I would simply wait the two hours and speak with a supervisor when the meeting was over. Instead, the representative hung up on me. Honestly, at this point I'm almost more frustrated with the customer service than I am with the bill increase. I understand plans change and mistakes happen, but being told I'm lying about what I've been paying for the last year and then getting sarcastic responses when asking for a supervisor is something I've never experienced before. Has anyone else had Total change their plan during an upgrade and then deny what their previous plan cost? Is there a better way to escalate this issue and get someone to actually review the account history?
Since it looks like Total is fixing some stuff.
Are you guys still getting autopay issues? Especially for the people whose autopay didn’t work before, is it working now?
My father’s TW account keeps on saying “autopay failed” since he first signed up for TW and I have to add funds to his wallet to keep his line active. Which defeats the purpose of “Auto Pay”. But my TW account’s autopay is working. Keep in mind we have the same payment method.
We both have the old grandfathered plans, he has Total 5G+ Unlimited or whatever with Disney Plus included and BYOD discount. I have the mid tier plan, Total 5G Unlimited with BYOD discount.
I’m just asking because our due date is on the 6th - 7th of the month, and it is soon. So I’m just wondering if they did fix these issues.