u/shanenc14

I'm on the older 50% off BYOD 5G+ plan. I previously had a Moto G Power 2024, but bought a new Galaxy S25FE on 6-18-2026. After some bumps in the road I finally got everything transferred over to the new phone, and service working correctly... EXCEPT RCS texts/messaging. Prior to transferring data from my Moto phone, I discabled RCS on that phone to (hopefully) make the transfer easier, as I've run into the RCS troubles in the past when changing/upgrading phones and learned a long time ago to disable before changing phones.

I've contacted support twice. The first time, they did some basic troubleshooting that took about 10 mins, then told me to contact Google support, which I did, and of course, as you can see from the screenshots, the issue is clearly not with Google, it's a carrier problem. After contacting Google, I contacted TW again, (about 4-5 days ago) and an internal escalation was supposedly done to resolve the problem. Needless to say it's still not solved.

I also went to Google's "Disable Chat" page in an attempt to forcibly un-register my phone number from the RCS servers in an attempt to resolve this issue, but it's still persistant.

Can someone please help me get this issue resolved?

I'm considering getting Total's 5G Home internet, however I have a few questions/concerns. I have the Total 5G+ 50% off BYOD plan (grandfathered now, since new plans came out). I live about 1/4 mile from a 5G UW tower, with a clear line of sight to the tower from my front porch. Indoors, on my Galaxy S25FE, I get 600-700 Mbps down depending on time of day, and 60-100 upload. I know the Home internet plan is capped at 200 Mbps download, unsure of upload cap, I've read 15 Mbps, someone correct me if I'm wrong.

My main concern here is this: Can I configure the Total 5G Home Internet gateway using something like Bridge Mode, or IP Passthrough so I can use my own WiFi router to mange my network, and use the TW device as a modem/gateway ONLY? If I'm unable to do this, then I'm unlikely to order the service.

Additionally, On the TW website, I see where I can get the gateway for $14.99 and second month of service for free, however, after logging into my TW account, and select the $14.99 gateway option & $35 monthy internet plan and add it to my cart, the price of the gateway shows up at full price of $99. Can someone point me in the right direction to get the gateway at the $14.99 price? Am I doing something wrong?

Thanks in advance for all help!

I'm considering getting Total's 5G Home internet, however I have a few questions/concerns. I have the Total 5G+ 50% off BYOD plan (grandfathered now, since new plans came out). I live about 1/4 mile from a 5G UW tower, with a clear line of sight to the tower from my front porch. Indoors, on my Galaxy S25FE, I get 600-700 Mbps down depending on time of day, and 60-100 upload. I know the Home internet plan is capped at 200 Mbps download, unsure of upload cap, I've read 15 Mbps, someone correct me if I'm wrong.

My main concern here is this: Can I configure the Total 5G Home Internet gateway using something like Bridge Mode, or IP Passthrough so I can use my own WiFi router to mange my network, and use the TW device as a modem/gateway ONLY? If I'm unable to do this, then I'm unlikely to order the service.

Additionally, On the TW website, I see where I can get the gateway for $14.99 and second month of service for free, however, after logging into my TW account, and select the $14.99 gateway option & $35 monthy internet plan and add it to my cart, the price of the gateway shows up at full price of $99. Can someone point me in the right direction to get the gateway at the $14.99 price? Am I doing something wrong?

Thanks in advance for all help!