u/insighted

My international packages always tend to clear customs within a few hours or days without actually getting the “presented to CBSA” scan. They just get the arrival scan and then the next scan is that they’ve cleared customs. This is the first time I’ve had one actually pulled aside by CBSA with the exclamation point in the progress bar. Anyone else that had this scan recently able to tell me how long your package took to clear? I hope I’m not looking at weeks or months of waiting. It’s just a small handmade artist bear. :(

https://imgur.com/a/0RX7NWb

I had two packages clear customs in Richmond on Friday that haven’t been processed by Canada Post or updated since. They’re just stuck at the “item was released by customs and is now with Canada Post for processing” stage. They also got the “item processed” scan but it was at the same exact time as the customs release scan so I know it’s meaningless and not a true processed scan. I’ve seen recent posts from others with the same issue except theirs hasn’t updated for weeks and now I’m extremely anxious and concerned mine are doing the same.

I’ve had MANY packages go through Richmond the last few months up until early last week and they’ve always cleared and processed and been on their way within hours or a day but lately the updates have been slower until these last two which are just stuck. What on earth is going on at this facility during handoff from CBSA where packages disappear for days/weeks/months? Anyone gone through this recently and received their package? Of course mine are one of a kind handmade items that cannot be replaced (as usual when things go wrong in transit).

Here’s the tracking on both of them.

UPDATE 07/22/2026: One of the packages got a second processed scan in Richmond on the 20th and has finally reached my city and gone out for delivery this morning. The second package is still stuck at the customs cleared status as of the 17th with no further movement for five days and counting.