Wizzair refuses to refund me for cancelled flight that they cancelled from London gatwick to Jeddah, Saudia Arabia this summer
I booked the flight on June 2, 2026 and Wizzair cancelled my flight on June 7th, 2026. the flight was scheduled for August 6th 2026. A flight cancelled nearly 2 months in advance. Below is the reply they gave me to my claim. I feel like they’re lying and trying to scam me since I live in the USA. I’m pretty sure others have been reimbursed for similar flights that were cancelled like mine. How should I respond to them?
Dear Customer,
Thank you for contacting Wizz Air Customer Service Department.
We are sorry to hear about this unfortunate situation, and after thoroughly investigating your case we confirm that flight W9-5607 LGW-JED on the 06th of AUGUST 2026 was cancelled due to the additional security measures necessitated by a security risk (bomb threat or similar if the exact reason is known) at the time.
This, as per the European Regulations 261/2004 falls into the category of Extraordinary Circumstances, therefore, we regret to inform you that no compensation is due.
“(14) As under the Montreal Convention, obligations on operating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier.”
as per the European Regulations 261/2004:
“An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken."
Let me please draw your attention to the fact that in accordance with EC Regulation 261/2004, we will reimburse the expenses encountered directly due to the cancellation such as meals and refreshments and communication charges (2 phone calls, e-mails, fax). The amount can be reimbursed in reasonable relation to the waiting time. As for the additional expenses, we kindly ask you to forward all related receipts, as an attachment to your reply, so that we can determine a possible compensation.
Should you have any further questions we will be delighted to answer them.