r/WizzAir

Hello, does anyone think we have a solid case for a claim against Wizz Air, to get compensation?

(this claim is for the 3hr delay we were dealt, which made us miss a connecting coach and taxi home, and I had to go to work soon after - lots of £££ and stress)

Here's what happened:

My brother and I were on the W95354 flight departing from Palma de Mallorca, arriving at Luton Airport. (15th/16th August)

This flight was scheduled to depart from Palma at 22:55pm (local time) on Saturday night, and arrive in Luton for 00:25am (local time) on Sunday morning - total flight time 2hrs 30mins. We would be home by 5:30am (UK time) if the plane had departed on time. I had work starting around 10:30am, so would have some time to rest and prepare for it - all fine.

HOWEVER: Whilst at Palma airport, both my Wizz Air app, and the departure screen in the airport, listed our flight as delayed. It said that we would get an update on our flight/gate at 23:25pm (Mallorca time).

That time arrived, but now my app said that our new departure time was to be 00:51am (Mallorca time), arriving in Luton for 2:21am (Luton time). My app said the reason for the delay was that "The pilot departed late".

When we finally boarded the plane close to 00:51am, we were told by the pilot that the plane had to wait in a queue to take off for another HOUR, as other planes were delayed and this snowballed onto us. We eventually took off at around 2:00am (Mallorca time).

We arrived in the UK at around 3:30am (UK time)

When I checked the Wizz Air app again, it said that we arrived on time!!!! AN ABSOLUTE LIE!!! I even checked FlightRadar24 and they have it, correctly, recorded as us being 3hrs late. I worry that Wizz Air's tried to cover up the delay, so they wouldn't have to pay out.

Anyway, since we'd missed our coach and taxi, I had to book a new ticket (via trains) to get us to a city near home. I would have to start work soon after arriving in that city, but only had my travel clothes with me, so I had to rush and buy new clothes to go to work in. I finally came home at around 5pm and promptly feel asleep and slept for 20hrs (day off thank god)

As you have read, this delay caused me massive stress and has cost me a lot of money.

If anyone reading this post was on that flight, and has photos/screenshots of the announcements/delay, I would really appreciate being shared them in case Wizz Air gets petty. Otherwise, I will try to use a 3rd party claim site.

Please let me know if this would work for a claim!!! And ofc any photos/screenshots would be SUPER HELPFUL thank you!!!!!!!!

I booked the flight on June 2, 2026 and Wizzair cancelled my flight on June 7th, 2026. the flight was scheduled for August 6th 2026. A flight cancelled nearly 2 months in advance. Below is the reply they gave me to my claim. I feel like they’re lying and trying to scam me since I live in the USA. I’m pretty sure others have been reimbursed for similar flights that were cancelled like mine. How should I respond to them?

Dear Customer,

Thank you for contacting Wizz Air Customer Service Department. 

We are sorry to hear about this unfortunate situation, and after thoroughly investigating your case we confirm that flight W9-5607 LGW-JED on the 06th of AUGUST 2026 was cancelled due to the additional security measures necessitated by a security risk (bomb threat or similar if the exact reason is known) at the time. 

This, as per the European Regulations 261/2004 falls into the category of Extraordinary Circumstances, therefore, we regret to inform you that no compensation is due.

“(14) As under the Montreal Convention, obligations on operating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier.”

as per the European Regulations 261/2004:

“An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken." 

Let me please draw your attention to the fact that in accordance with EC Regulation 261/2004, we will reimburse the expenses encountered directly due to the cancellation such as meals and refreshments and communication charges (2 phone calls, e-mails, fax). The amount can be reimbursed in reasonable relation to the waiting time. As for the additional expenses, we kindly ask you to forward all related receipts, as an attachment to your reply, so that we can determine a possible compensation.

Should you have any further questions we will be delighted to answer them.

Really need help because whenever we call Wizzair they say call the UK embassy but then UK embassy says it’s fine but to make sure airline says it’s okay.
Have a non ICAO (biometric) but machine readable polish ID and permanent settled status in the UK. Polish passport is at a visa office for a month cause I’m getting a visa for another reason.
Can I do a roundtrip to Spain with just my polish National ID and settled status?
Thank you in advance!

Hello! I have a problem with checking in for my flight from Tirana to Eindhoven. Namely i can’t checkin on the website or in the app. The website says: ONLINE CHECK-IN is not available yet. The app cannot even show this same screen, it just asks me if i want to delete the flight.

Can anybody provide an answer as to why this shows for me? Checkin in Eindhoven on the outbound flight went fine!

Hi there, wizz air cancelled my original flight, leaving me no choice but to travel the day before as there was no flights that day and I had a connecting flight to catch. The connecting flight was with Ryanair. Wizz air refuses to pay for the accommodation to stay at the connecting country for the extra night. Do I have any grounds for appeal?

I submitted a request to cancel my membership 4 months ago. So far I have received 4 emails from them, ALL were the same, requesting my account number. Despite the fact that I have replied to each email with the requested information, each time some new person replies and asks the same question all over again.

Either they have some mental issues or they play smart hoping that we will start the new cycle so they can charge me again!

Why don't they have the CANCEL MEMBERSHIP button on our profile!?

Hi, two days ago me and my friend (students) and an Arab man were boarding the plane (the last ones), and we were asked to fit our cabin luggage in a steel construction made to measure the dimensions. Our luggage almost fit, but 5 personnel's people put us under pressure to pay 80 € per piece, otherwise we couldn't board. We flew already with these cabin bags with WizzAir, there was no problem. We were told:

- 'Either you pay or your luggage is not flying with you'

- 'Miss, it doesn't fit' (gargantuan cold facial expression)

- 'Please pay' - 'How much?' - 'Are you serious?' - (strange case of misinterpretation, personnel was clearly upset and we repeated 'how much to pay?' until the personnel member calmed down and told us the price.)

We had about 5-6 minutes in total for this affair.

All of us paid the 80 € (+ we paid extra conversion rate fee of 15 € for zloty because of the time pressure we didn't see the choice to pay in €) + administration cost of 50 zloty. The total cost of our two bags is 215 €, which is close to the price of our flight tickets we booked.

Afterwards in our home airport, we measured our luggage and it could have fitted inside if we were given more time and the metal construction wasn't a perfect rectangle. My friends and the Arab man's luggage were more rectangular than my backpack, but I think it is inhumane to ask people to have a perfectly rectangular piece of luggage. On top of that, it is hard to even buy this sized piece of luggage in the store, unless you go shop with a measuring tape and you specifically only fly with WizzAir, which is a ridiculous requirement.

(Please, be aware when flying to Polish airports in general, since a friend told me about a similar case with Ryanair in the airport in Krakow. Her backpack was 1 cm too large and paid 70€ for that.)

Finally, I want to add that measuring luggage with this strict requirements is not done anywhere else, from my experience, I have flown to multiple airports in countries such as China, Japan, Belgium, Italy, Lithuania, Spain and Portugal.

I am not here to be a jerk, but to exercise my right to share my experience and opinion about the event that happened and shocked me. As a student, I don't have the means to pay such fees and it impacts my mental health negatively as well. To be honest, this incident made me reconsider travelling over all, even though I love travelling, I do not want to pay to go out and encounter events such as this, which are unnecessary and unfortunate to say the least. I want to pay for my annual vacation, which I waited for all year, but not to bring me extra mental and financial stress. Please consider also people who have mental health issues such as depression, anxiety, burnout, etc., as they would be even more harshly impacted by these events.

PS My friend was even crying when this happened, mostly because of the pressure to pay. If I may suggest, do this type of control at an earlier point in time (check-in, security, etc.), since this could have been dealt with easier during the 1-2.5 hour waiting time beforehand.

Currently meant to fly EU to UK on UK passport.

Tried to check in last night - other person on booking was fine but mine said I needed a document check. All info was correct and no change in travel document so we don't know why. Told to do document check at least 3h before but told no wizzair desk until 90 mins before. Really feeling like it's looking like I'll be denied boarding. No idea why.

Phoned wizzair and they said they'll do a manager call back in 24h but have no other advice.

Anyone been through this?

I have Wizz Air credits due to expire at the end of this month. I currently have no firm plans to use them but want to retain their value for future use.

What strategy would people recommend for doing this?

I note the named person has to be on any future booking in order to use them. Does that mean you actually need to fly or could you book for a group, use the credits and just not fly with them?

Any feedback would be greatly appreciated.

The flight from Skopje to Rome Fiumicino on October 6th was there yesterday, and now it's disappeared off their calendar. Every other flight is still there, with regular flights on Tuesdays up until October 2027. The flight from Rome to Skopje on the same day is also gone.

Has this happened to anyone before? Does this mean the flight is canceled, or should I keep my hopes up that it will come back?

Is it possible to get compensation for missed transport (which was already scheduled to be at a certain time after the flight) due to flight delay of 2 hours?

From milan to Iceland and return which flight is good wizz air or easyjet. I am scared for cancellations as there is a lot of money spend on booking for Iceland