r/WizzAir

Hey everyone,

I’m in a bit of a panic right now and could really use some advice.

A month ago, I booked a round-trip ticket from Warsaw (WAW) to Chania, Crete (CHQ) for July 1st, returning on July 10th. I bought everything in a single transaction. Shortly after booking, I noticed the airline split the booking into two separate reservation codes (PNRs), but I didn't think much of it at the time.

Today, I woke up to a nightmare email. The airline rescheduled my outbound flight from July 1st to July 6th! That completely ruins my 10-day vacation, cutting it down to just 4 days, while my return flight remains unchanged on July 10th.

I am absolutely devastated. Hotels and local arrangements are already booked and paid for.

Has anyone dealt with a schedule change this drastic before? Because the flight is more than 14 days away, I know standard EU261 compensation for delays might not apply, but what are my rights regarding rebooking or a full refund?

Specifically:

• Can I demand that they book me onto an alternative flight (even with another airline) close to my original July 1st date?
• Does the fact that they split my single transaction into two PNRs affect my right to refund both flights if I decide to cancel the whole trip?

Any advice on how to handle their customer service or what steps to take next would be massively appreciated. Thank you!

I genuinely don’t understand why airlines don’t offer more flexibility for last minute seat optimization, especially for frequent routes with half-empty planes.

Here’s my situation with Wizz Air:

My wife and I have flexible tickets booked for Monday, May 25th. We fly this route often, and we live near both destinations, so we’re actually very flexible about when we travel. Flying earlier this week would be slightly more convenient for us, but not mandatory.

I called support with what I thought was a pretty reasonable proposal:

If they notice a flight this week has many unsold seats a few hours before departure, they could simply call or notify us and we’d immediately come to the airport and take that flight instead. We literally live nearby airport and can pack quickly.

From my perspective, this seems beneficial for both sides:

• They fill seats that otherwise will 100% fly empty
• They free up our Monday seats, which still have several days left to potentially be sold to someone else at a higher fare
• We get a bit more flexibility as loyal customers with memberships and flexible tickets

Instead, they wanted an additional €450 to move two tickets, while the original tickets themselves were around €40 each because of our membership benefits.

That pricing makes absolutely no sense to me in situations where:

1. The plane is already half empty
2. The seats will likely remain unsold anyway
3. We are offering maximum flexibility on timing
4. The airline potentially gains inventory on a future flight that is more likely to sell

I understand pricing models and revenue management exist, but in cases like this it feels like the system is optimized for rigid rules instead of actual business logic.

Am I missing something here, or does this policy also feel irrational to anyone else?

I want to share my story with you.

My flight was delay by more then 3 hours, in that case by UE law you can get 250-600 euro compensation. Right away I apply for a claim throught airhelp website. After 7 days I discovered I can do it directly on Wizzair website without third part 35% fee. I cancel my claim through airhelp on a next day (It'a a 14 days cancel policy) unfortunately Airhelp already sent a request in my name to Wizzair and they got a money.

It's been already 6 months and one company sending me to another and back.

Airhelp saying they returned the money and they sending me proof of bank transfer combined with other returns without any details and saying it's enough to track my case and I should contact Wizzair.

Wizzair responding that case is already closed and the claim was paid to Airhelp and they didn't get any return bank transfer from them on the official account.

I know it's not a lot of money but I'm stuck with 2 corporations and how should I know who is right?

I know I can go to european consumer rights to complain about it, but if it's really worth it? I spent so much time calling, sending emails writing on the chats between this to companies This situation is really taking my mind and after half year I'm in the same start point.

Thank you for any advice

Hello. I have bought a ticket from wizzair that is from Turin to Budapest. I bought the cheapest option possible so i can only carry a carry-on bag.

On the wizzair website it is specified as:

40 x 30 x 20 cm*FOR FREE

*Must fit under seat in front of you; can be a laptop bag, woman’s purse or small backpack

My backpack is 44 × 32.5 × 12 cm. in dimensions. Its a standard backpack that i will use for storing my laptop, tablet and a few small stuff like charger etc. So it wont be fully stuffed. Since these backpacks are not rigid and soft is it safe to travel with it? Might i get charged for extra?

I am not sure because volumetrically speaking my backpack is just 71% of the allowed limit. And it is soft/deformable. ​

Note: I know that my backpack fits under the seats of planes of more premium brands, like Turkish Airlines. But i never experienced a low-cost company flight before.

Thanks.

Struggling to walk after 2 hour flight… my knees are f*cked, only company that makes me wish I was 160CM

Hello all,
our flight got rescheduled which does not suit us and I would like to get my money back. From WizzAir, there was an option to return it as a credits which can be then refunded to original payment method.

>We regret to inform you that your flight has been cancelled. Please refer to the email we sent you in this regard and inform all the passengers under this reservation.

>As a result of the cancellation, we are uploading WIZZ credits to your WIZZ account for the total fare of the cancelled booking automatically.

Nor me or my wife received the credits to their account and when I try to refund the flight via their form, I get the error message that Logged in user must be the owner.

It is hard to get someone from WizzAir to talk to me. All my tries led to a dead end, Do you have any kind of advice, how you treated similar thing that happened to you?

La ora 12:30, pe Aeroportul București Otopeni, la îmbarcarea spre Bolognia, AU FOAT VERIFICATE TOATE BAGAJELE DE MÂNĂ!!!! Cine nu a-a încadrat, au scos roțile valizelor de cabină! Pentru mine e ceva nou! Nu știu cărui fapt s-a datorat această verificare la sânge.

Anyone dealt with Wizz Air compensation before?
Basically Wizz kept changing my flight over and over again for weeks until it became completely useless for my trip. Ended up having to cancel it and book a whole new flight last minute which cost bare money.
Because of it me and my mate lost:
New flights over £1k total
Non refundable hotel money
Train tickets
Had to cut the trip short as well
They refunded part of the original booking but we’re still massively out of pocket.
Main issue is I submitted a proper compensation/expense claim with all receipts and screenshots attached nearly 50 days ago and they literally still haven’t replied at all. No update, no proper response, nothing.
I asked for EU261 compensation plus reimbursement for the extra costs caused by all the schedule changes.
Has anyone actually had success getting money back from Wizz after being ignored this long?
And should I escalate it now or keep waiting?
This airline is genuinely a joke lol

Hi everyone, I made a silly mistake while booking my tickets on wizzair.com. I’m a guy, but I accidentally selected "Female" (Ms./Mrs.) as my title/gender during the checkout process. I realized the mistake and tried to correct it online, but I hit a wall. When I try to change it in my booking management page, I get a prompt saying that passenger details cannot be modified because the ticket was purchased under a Wizz Discount Club membership. Has anyone experienced this before? I have a couple of questions: Will this be a problem at the airport? Could I actually be denied boarding because the gender on the ticket doesn't match my ID/Passport? How do I sort this out? Should I try calling their customer service to fix it, or is it usually fine to just leave it as is (do gate agents even check the title)? Any advice or shared experiences would be greatly appreciated. Thanks in advance!

There is a 22nd anniversary promotion supposedly going on, but it doesn't show the blue promotion price on any flight I have checked, I have checked many. Has anyone else also had this happen? What can I do?

I am flying internationally from a balkan (non-EU) region to a EU region.

While booking the flight I omitted one of my surnames. Let's my name is F S1 S2, meaning a first name and two surnames. I indicated on the flight ticket F S1. Does that cause any issues? I thought about changing it to prevent any issues but it costs me 70€ if I want to do that change.

Have you had any experience regarding this?

Hello there, hope you’re all well.

First time flyer on wizz air, I’ve got 20kg checked luggage, can I still check in online or do I have to check in at the airport?

Hi, I’m flying aith wizzair tomorrow and I have two surnames in my passport but only wrote the first one. Can it be a problem? So its not about the first name, but the surname.

My refund statement shows wizzzair refunding roughly £60 out of £220… but with additional baggage , golf clubs I paid closer to £360.

Any ideas?

So essentially my free carry on item and my “purse”.

Me and my mom recently travelled from Madrid to Venice and my moms suitcase was not sent with us (we both checked in, they marked our luggage and sent it towards the plane). They have found it now and sent it to Venice but the problem is we live in another country which means that we'll have to ride back to venice and spend time and money for the trip. The people working at the Venice airport already told us that they cannot ship it and that Wizzair does not fly to our country. Is there any way we can get them to send it to us via post since it is their fault for losing the baggage?

Ho due voli con Wizz air a Milano Malpensa a distanza di 1 ora l’uno dall’altro, ho tempo?
Ho comprato i due voli separatamente, rischio di dover uscire e rientrare dai controlli di sicurezza ? Ho solo un bagaglio a mano