Caution using John Nugent & Sons HVAC
after getting multiple quotes, I spent ~$10k last summer (late june) to have john nugent fully replace the old hvac system in my condo that had started failing. now, barely a year later, it's failed again and I'm being told it needs a new compressor and that while the part itself is still under warranty, the labor was only covered for 1 year (it's been 1 year + roughly a week and a half) so they still want another $2k+. ("what do you want me to do exactly? that's already a huge discount" - service manager I spoke to)
obviously I'm going to have a different company do this work because I'm not willing to give them even more money when I'm literally still paying off the original install cost. but wanted to share because I know lots of folks are having/going to have hvac troubles this summer with the heat and I've seen john nugent recommended a lot in this sub, but I doubt my experience is unique. they may have been trustworthy in the past but I don't think that's the case anymore and I would be cautious of booking major service with them.